Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

• Establishes and maintains a global governance framework for repair services, including policies, procedures, and controls that ensure compliance with internal standards and external regulations (e.g., ISO, FDA, CE, R2, WEEE).
• Leads audits and assessments to evaluate adherence to quality, safety, and regulatory requirements, identifying gaps and driving corrective actions across global repair centers.
• Defines and monitors KPIs, such as compliance rates, audit findings, risk mitigation effectiveness, and policy adoption, using data analytics to inform decision-making and continuous improvement.
• Partners with operational, quality, legal, and compliance teams to ensure alignment of global practices with business objectives and regulatory expectations.
• Oversees the development and implementation of training programs to ensure global teams understand and adhere to policies and ethical standards.
• Drives standardization and harmonization of repair documentation, reporting, and quality assurance practices across regions to ensure consistency and transparency.
• Leads governance-related communications with internal and external stakeholders, including executive reporting, risk disclosures, and compliance updates.
• Supports strategic initiatives by providing insights and risk assessments for new repair capabilities, technologies, or geographic expansions.
• Fosters a culture of accountability and ethical leadership, promoting a strong sense of ownership, compliance, and continuous learning within the global repair organization.
• A strong knowledge and demonstrated experience in Services Repair, Services Operations, Field Services or Engineering.
• Brings a minimum of 15 years of experience in service operations roles, including at least 5 years in senior-level positions within a repair environment.
• Exhibits a profound understanding of service operations requirements, repair, and fulfillment frameworks.
• Demonstrates proven expertise in repair processes and reverse logistics.
• Capable of influencing, growing, and developing high-performance teams through indirect management, building and sustaining trust, and engaging effectively with both internal and external stakeholders.
• Possesses strong relationship management skills, essential for building trusting relationships with cross-functional and regional/field stakeholders.
• Results-oriented with excellent data-analysis and problem-solving skills, driven by customer satisfaction and value creation.
• Holds a Master’s degree or equivalent experience.Exhibits exceptional leadership skills with a proven track record of persuading others through both written and spoken communications, adept at managing resistance