Senior Director, Global Technical Services (Scale Delivery) at Palo Alto Networks

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cybersecurity, Zero Trust, Network Security, Cloud Security, Threat Intelligence, Global Delivery, P&L Management, Team Leadership, Stakeholder Management, Data-Driven Mindset, Automation, Consulting, Professional Services, Cultural Diversity, Innovation, Collaboration

Industry

Computer and Network Security

Description

Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Job Summary As the Senior Director for the Global Technical Services Scale Team, you will lead a global team of Professional Services Consultants dedicated to guiding customers through their post-sales network security and Zero Trust journey. You will be responsible for the successful delivery and deployment of Palo Alto Networks solutions worldwide, solidifying our position as the cybersecurity partner of choice. Key Responsibilities Define the long-term vision and execute a hyper-growth strategy to scale the Global Scale Team's delivery capacity and capabilities. Oversee the end-to-end delivery of complex cybersecurity engagements, ensuring exceptional quality standards and rapid time-to-value for customers. Build a culture that attracts, develops, and retains top-tier engineering and consulting talent, particularly in India, fostering an environment of innovation and inclusion. Act as the primary liaison between the India-based team and Global Technical Services leadership, ensuring seamless integration into global account strategies. Champion a data-driven, automation-first mindset to streamline delivery workflows, code generation, and testing processes. Collaborate with the Technical Services leadership team to define and execute the overall delivery strategy and associated strategic objectives. Partner with key stakeholders, including regional teams, PMO, and Services Sales, to drive organizational goals for revenue, margin, efficiency, and automation. Qualifications Required Qualifications 15+ years of professional experience, with at least 7+ years in a senior leadership role (Senior Director/VP level) within a Global Professional Services, System Integrator (SI), or Global Capability Center (GCC) environment. Proven track record of managing large-scale global delivery organizations (300+ headcount) with P&L or cost-center accountability. Deep understanding of the cybersecurity and Zero Trust ecosystem, including Network Security, Cloud Security, and Threat Intelligence. Experience setting up a delivery center from scratch or leading a significant expansion phase (0 to 1 and 1 to 100). Extensive experience leading culturally diverse teams, with specific experience managing teams in India. Solid financial acumen with experience managing a P&L of $10M+. Preferred Qualifications Experience leading an organization through a transformation from Time & Material (T&M) to Managed Services or Fixed-Fee outcome-based delivery models. Demonstrable experience building high-performing, engaged teams where talent is fully utilized. Experience working in a highly matrixed global environment, influencing stakeholders across different time zones without direct authority. Excellent stakeholder and vendor management skills, with a focus on upholding the mission of Palo Alto Networks. Additional Information The Team You will be part of a global Technical Services organization responsible for deployment and post-deployment services of our technologies for our global customers. Our mission is to ensure that every customer is rapidly and reliably deployed, fully adopted and realizing value, technically healthy and have the best experience in the cybersecurity industry. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Department: Engineering Job Country: India

Responsibilities

Lead a global team of Professional Services Consultants to guide customers through their post-sales network security and Zero Trust journey. Oversee the delivery of complex cybersecurity engagements, ensuring quality standards and rapid time-to-value for customers.