Since our launch in 2015, we’ve lent over £13bn to ambitious entrepreneurs across both the UK and US. That’s led to the creation of over 40,000 new jobs and over 29,000 new homes – and we’re not about to stop there. We’re dedicated to helping trailblazing businesses thrive.
Our Business Banking proposition is designed for the UK’s most ambitious, high-growth companies. Since launching in 2024, we’ve built a digital-first, insight-led experience for modern SMEs—one that’s shaped by the needs of scale-ups and the expectations of today’s decision-makers.
As we enter our next phase of growth, we’re hiring a Senior Director to co-lead the Business Banking unit. You’ll work in tandem with the Senior Product Director to shape the vision, scale the product, and manage the business end-to-end—with a particular focus on Commercial, Go-to-Market, Marketing, Partnerships, Onboarding, and Customer Experience.
This is a unique opportunity to lead a rapidly growing unit inside one of the UK’s most successful fintech-born banks.

• 
  
  
  
• Strategic Leadership & Business Ownership

• Own and evolve the strategic direction of Business Banking alongside the Senior Product Director.
• Be jointly responsible for the unit’s P&L, roadmap, and day-to-day performance, acting as a true co-founder of the business line.
• Align business banking strategy with OakNorth’s broader mission and commercial objectives.
• Represent the unit across internal forums, board, and market-facing engagements.
• Commercial & Go-to-Market Execution
• Lead the commercial and go-to-market functions, ensuring they’re structured for growth and equipped to scale.
• Drive revenue growth via pricing, acquisition channels, content, campaigns, and customer lifecycle strategies.
• Develop and execute go-to-market plans, with clear accountability for lead generation, conversion, and retention metrics.
• Cultivate new distribution partnerships and ecosystem relationships to unlock scalable channels and growth loops.
• Customer Experience & Onboarding
• Own and continuously optimise the customer journey—from awareness and acquisition through onboarding, activation, and lifecycle engagement.
• Partner closely with Operations and Customer Success to ensure a seamless, insight-led and feedback-driven experience.
• Set and deliver against CX metrics, including onboarding conversion, NPS, CSAT, and churn.
• Cross-Functional Leadership
• Operate within a matrixed team model, collaborating daily with Product, Technology, Risk, Legal, Data, and Operations.
• Translate strategic goals into execution plans across multiple squads.
• Ensure commercial priorities are fully integrated into product design, delivery, and decision-making.
• Growth, Experimentation & Scale-Up Culture
• Build a culture of testing, learning, and iteration—balancing speed with quality and impact.
• Prioritise ruthlessly to focus on what drives growth and customer value.
• Identify opportunities and gaps fast, and activate plans to respond with agility.
• People Leadership & Talent Development
• Lead and grow the commercial team, acting as a coach, partner, and mentor.
• Champion OakNorth’s culture, values, and leadership principles in everything you do.
• Work with People & Talent teams on org design, hiring plans, and future leadership pipelines for the unit.
• Own and evolve the strategic direction of Business Banking alongside the Senior Product Director.
• Be jointly responsible for the unit’s P&L, roadmap, and day-to-day performance, acting as a true co-founder of the business line.
• Align business banking strategy with OakNorth’s broader mission and commercial objectives.
• Represent the unit across internal forums, board, and market-facing engagements.
• Commercial & Go-to-Market Execution
• Lead the commercial and go-to-market functions, ensuring they’re structured for growth and equipped to scale.
• Drive revenue growth via pricing, acquisition channels, content, campaigns, and customer lifecycle strategies.
• Develop and execute go-to-market plans, with clear accountability for lead generation, conversion, and retention metrics.
• Cultivate new distribution partnerships and ecosystem relationships to unlock scalable channels and growth loops.
• Customer Experience & Onboarding
• Own and continuously optimise the customer journey—from awareness and acquisition through onboarding, activation, and lifecycle engagement.
• Partner closely with Operations and Customer Success to ensure a seamless, insight-led and feedback-driven experience.
• Set and deliver against CX metrics, including onboarding conversion, NPS, CSAT, and churn.
• Cross-Functional Leadership
• Operate within a matrixed team model, collaborating daily with Product, Technology, Risk, Legal, Data, and Operations.
• Translate strategic goals into execution plans across multiple squads.
• Ensure commercial priorities are fully integrated into product design, delivery, and decision-making.
• Growth, Experimentation & Scale-Up Culture
• Build a culture of testing, learning, and iteration—balancing speed with quality and impact.
• Prioritise ruthlessly to focus on what drives growth and customer value.
• Identify opportunities and gaps fast, and activate plans to respond with agility.
• People Leadership & Talent Development
• Lead and grow the commercial team, acting as a coach, partner, and mentor.
• Champion OakNorth’s culture, values, and leadership principles in everything you do.
• Work with People & Talent teams on org design, hiring plans, and future leadership pipelines for the unit.