Senior Director, Growth Operations at Real Chemistry

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

170000.0

Posted On

06 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Growth Operations, Workflow Management, Process Optimization, Data Collection, Systems Input, Cross-Functional Partnership, Change Management, Process Adoption, Sales Ops, Technology Alignment, Reporting, Governance, Healthcare, Life Sciences, Professional Services, Communication

Industry

Advertising Services

Description

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities. Discover your purpose. Embrace innovation. Experience #LifeatRealChem. Real Chemistry is looking for a Senior Director of Growth Operations to join our Business Development team! The Senior Director, Growth Operations at Real Chemistry will lead the execution and continuous improvement of centralized growth operations across the enterprise. This role is responsible for managing and optimizing end-to-end growth workflows—including intake, data collection, systems inputs, and cross-functional processes—to ensure consistency, efficiency, and alignment with Real Chemistry’s growth strategy. Reporting into Real Chemistry’s growth leadership, this role partners closely with New Business, Client Experience, Capabilities, Finance, and Technology teams to reduce duplication, improve visibility, and enable faster, more seamless execution. The Senior Director will assess current growth processes, identify opportunities for improvement, and implement scalable operational solutions that support opportunity development and response, data management, and enterprise delivery. This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs What You’ll Do • Own and manage centralized growth operations, including intake processes, data capture, systems inputs, and workflow coordination. • Evaluate and optimize existing processes, identifying gaps, redundancies, and inefficiencies. • Drive day-to-day execution of growth workflows across cross-functional teams. • Partner with sales ops, technology, and data teams to ensure systems are implemented, aligned. and consistently used. • Promote strong communication and collaboration across internal teams. • Support leadership with accurate, timely reporting. • Establish operating rhythms, documentation, and governance. • Champion process adoption and change management. What You Should Have • 8-10+ years of experience in healthcare, life sciences, or professional services. • Experience building or optimizing centralized operational workflows. • Strong cross-functional partnership and influence skills. • Excellent written and verbal communication skills. • Ability to improve operational efficiency while maintaining flexibility. Pay Range $150,000.00 – $170,000 Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here. We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning. Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com. Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people. Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know. *Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.

Responsibilities

This role is responsible for leading the execution and continuous improvement of centralized growth operations across the enterprise, managing and optimizing end-to-end growth workflows including intake, data collection, and cross-functional processes. The Director will assess current growth processes, identify improvement opportunities, and implement scalable operational solutions to support opportunity development, response, and data management.