As one of the fastest-growing specialty retailers in the country, Floor & Decor is transforming the home improvement industry through innovation, technology, and customer-first thinking. We’re investing heavily in next-generation platforms and digital experiences to support our rapid expansion and evolving customer needs. Joining our team means being part of a high-growth environment where bold ideas, continuous improvement, and entrepreneurial spirit are value and rewarded.
Reports to the Chief Information Officer

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• 15+ years of experience in IT, with at least 7 years in leadership roles focused on POS, payment systems, or fulfillment in a retail environment
• Strong track record of delivering enterprise-grade applications that scale across hundreds of locations and support critical business operations
• Ability to manage multiple concurrent initiatives in a fast-paced, high-growth environment
• Excellent communication, leadership, and stakeholder management skills
• Demonstrated problem-solving skills and a strong customer-centric mindset
• Must pass a pre-employment background check

PREFERRED QUALIFICATIONS

• Experience with Java-based POS and payment platforms such as Veras Retail, Oracle 360 Commerce, BAMS, Fiserv, Tempus, or similar
• Deep knowledge of payment systems and credit/debit card integrations, including EMV, PCI compliance, and tokenization
• Familiarity with order fulfillment platforms including curbside pickup, delivery scheduling, and inventory orchestration
• Experience working with ERP platforms, Salesforce (CRM), and customer loyalty systems
• Hands-on experience with modern development frameworks: Java/JEE (Spring, Hibernate), frontend frameworks (HTML5, CSS, JavaScript, Angular), and mobile platforms
• Exposure to observability and automation tools (Dynatrace, Splunk, regression/automation testing platforms)
• Familiarity with agile methodologies, Jira, and project tracking tools

PURPOSE

This senior leadership role is responsible for defining and executing the technology strategy for Floor & Decor’s customer-facing transaction systems, including Point of Sale (POS), payment solutions, and order fulfillment (pickup & delivery). As the owner of these Tier 1 applications, you will drive innovation, operational excellence, and strategic alignment across store, digital, and enterprise functions. This leader will manage a team of engineers, analysts, and vendors to ensure scalable, secure, and high-performing systems in support of our continued growth.

KEY RESPONSIBILITIES

Strategic Leadership

• Own the long-term technology vision and roadmap for POS, payments, and order fulfillment systems.
• Align IT strategy with enterprise goals by partnering with executive leaders across Operations, Finance, Digital, and Customer Experience.
• Drive large-scale modernization and transformation efforts, including cloud adoption, mobility, and omnichannel fulfillment.

Technology Delivery & Operations

• Oversee end-to-end delivery and support of customer-facing transaction platforms across stores and selling channels.
• Ensure stability, scalability, and security of all supported systems through robust architectural decisions, operational processes, and monitoring.
• Lead incident response and root cause analysis processes for critical production issues, ensuring accountability and long-term scalable solutions.

Team & Vendor Management

• Lead a cross-functional team of developers, QA engineers, product owners, and support analysts; build a culture of high performance, ownership, and continuous improvement.
• Manage relationships with software vendors, system integrators, and service providers; own SLA adherence and performance metrics.
• Mentor and grow internal talent while identifying gaps and opportunities for upskilling and organizational scale.

Innovation & Continuous Improvement

• Evaluate emerging technologies and retail trends to ensure Floor & Decor remains competitive in associate and customer-facing experiences.
• Identify and eliminate technical debt while building toward a more flexible and agile transaction ecosystem.
• Promote DevOps best practices, automation, and test-driven development to improve software quality and delivery speed.