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Senior Director of Contact Center & Inside Sales at Elite Construction Solutions LLC

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Contact Center Operations, Inside Sales, Lead Management, Appointment Setting, Customer Journey Ownership, Lead Conversion, Process Optimization, Sales Capability Development, CRM Systems, Hubspot, Dialers, Contact Center Technology, Data Analysis, Leadership, Coaching, Script Development

Industry

Construction

Description

Description The Senior Director of Contact Center & Inside Sales is responsible for leading Elite's centralized lead management, appointment setting, and inside sales functions. This role owns the customer journey from initial inquiry through appointment confirmation, ensuring high contact rates, quality appointments, and efficient lead conversion. The Senior Director will build and optimize contact center operations, develop inside sales capabilities, and partner closely with Marketing and Field Sales to maximize the ROI on Elite's lead generation investments. Requirements • 8+ years of experience in contact center operations, inside sales, and lead management • 5+ years in a leadership role managing teams of 15+ representatives • Proven track record of improving contact rates, conversion rates, and lead-to-sale metrics • Experience with CRM systems (Hubspot preferred), dialers, and contact center technology • Strong analytical skills with ability to use data to drive operational decisions • Excellent leadership and coaching skills; ability to motivate and develop teams • Experience building processes, scripts, and playbooks from scratch or significantly improving existing ones Preferred Qualifications • Experience in home services, construction, or appointment-based sales industries • Background with multi-location companies requiring centralized lead management • Familiarity with speed-to-lead best practices and lead lifecycle management • Experience with virtual/video sales tools and remote selling techniques • Knowledge of workforce management software and contact center analytics platforms

Responsibilities

This role leads the centralized lead management, appointment setting, and inside sales functions, owning the customer journey from initial inquiry through appointment confirmation. The director will build and optimize contact center operations and inside sales capabilities while partnering with Marketing and Field Sales to maximize lead generation ROI.