Senior Director of Operations, General Manager, U.S. and International 3PL at iHerb

Elgin, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

275834.0

Posted On

07 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Communication Skills, Public Speaking, Presentation Skills, E-Commerce Operations, Budgeting, Customer Service, IT, Business Development, Strategic Planning, Problem Solving, Process Improvement, Leadership, Change Management, Data Analysis, Compliance

Industry

Retail

Description

Job Summary: Reporting directly to the VP of Operations this position must aim to maximize iHerb’s growth and profitability focused on local site operations leadership as well as domestic and international 3PL partnerships. This role will lead and manage multiple locations which could include multiple cities, states and countries.Operations management includes implementing potentially profitable short- and long-term initiatives and processes to optimize workflow, including the submission, review and approval of plans to control budget spending, labor efficiency, material efficiency, workflow efficiencies, and new areas of technology and customer service efficiency. This position also collaborates with other company departments and segments of management to establish and execute responsibilities. Job Expectations: Setting goals and developing strategies (define objectives for their area, align them with the overall company vision, and create plans to achieve them.) Conduct regular meetings with operations leadership to ensure priorities are clear and coordination is good. Budgeting and resource allocation (create and maintain budgets, allocate resources effectively, and identify cost-saving opportunities) to support strategic business goals. Innovation and process improvement (constantly seek ways to improve efficiency, productivity, and overall performance). Recruiting, hiring, and training (oversee the hiring process, train new employees, and invest in their professional development). Motivating and leading (create a positive work environment, inspire employees, and delegate tasks effectively). Performance management (regularly evaluate employee performance, provide feedback, and address any issues). Overseeing day-to-day operations (ensure everything runs smoothly, address bottlenecks, and make quick decisions to resolve problems). Establish process improvement initiatives. Maintaining quality standards (set and enforce quality standards to ensure products or services meet expectations). Compliance with regulations (stay up-to-date on relevant regulations and ensure the organization adheres to them). Reporting and analysis (regularly gather data, analyze performance, and report findings to upper management). Building relationships (collaborate with different departments, external stakeholders, and clients to achieve success). Problem-solving and decision-making (adept at tackling complex challenges and making sound decisions under pressure). Facilitate resolution of issues between departments Take charge in high-priority crises Demonstrate successful execution of business strategies for company products and services Guide development of organization through high growth as well as stable growth phases Direct and participate in acquisition and growth/expansion activities to support overall business objectives and plans Participate in capital market development, including participation in road shows, bank meetings, analyst meetings and more Manages all network level process/system improvement projects. Works closely with counterparts at each site to ensure clean implementation. The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice. Knowledge, Skills and Abilities: Required: Excellent interpersonal, communications, public speaking, and presentation skills Solid working knowledge of e-Commerce operations, budgeting, customer service, IT, business development, and strategic planning Ability to generate respect and trust from peer groups, support staff and external constituencies Ability to lead, plan and manage change Must be able to travel up to 50% of the time Strong grasp of business strategy and ability to prioritize opportunities Demonstrated success in managing and developing direct reports Critical thinker, strong at problem solving Excellent process improvement capability Intellectually savvy – ability to translate conceptual ideas and concepts to practical use Equipment Knowledge: Knowledge of Microsoft Word, Excel, and PowerPoint required Experience Requirements: Generally requires a minimum of fifteen (15) years B2C e-Commerce senior operations management experience. Demonstrated success leading in a multi-site environment Education Requirements: Bachelor’s Degree in Business Management or related field preferred, or a combination of education and equivalent work experience. Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner. Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 60 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: The noise in the work environment is usually moderate. Other factors are: ● Hectic, fast-paced with multi-level distractions ● Professional, yet casual work environment ● Office / Warehouse environment ● Ability to work extended hours as required The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations. Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents. Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies. For more information on iHerb benefits, visit us at iHerbBenefits.com. Anticipated Pay Scale: $205,956—$275,834 USD Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization. About iHerb iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience. We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries. Our vision is to become the #1 destination for health and wellness across the world. With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team: Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly · Embrace Diversity & Inclusion · Strive for Simplicity iHerb Benefits At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for. iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

Responsibilities

The Senior Director of Operations will lead and manage multiple locations, focusing on maximizing growth and profitability through effective operations management. This includes budgeting, resource allocation, innovation, and maintaining quality standards across domestic and international 3PL partnerships.