Senior Director of Operations at Reunitus

Scottsboro, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, Financial Accountability, Organizational Scaling, Process Optimization, Automation, Service Delivery, Executive Communication, P&L Management, Workforce Planning, Continuous Improvement, Stakeholder Management, Team Development, Problem-Solving, Strategic Execution, Change Management, Logistics

Industry

IT Services and IT Consulting

Description

Senior Director of Operations – Reunitus Solutions Location: Scottsboro, AL (on-site, day-to-day) Reports to: President Type: Full-time About Reunitus Reunitus is the established leader in the lost and found and mishandled baggage resolution industry. We are a family owned company, now in business for 55 years, enjoying multi-decade partnerships with leading companies. At the same time, Reunitus is The Future of Found—transforming lost & found management and baggage resolution for the world’s leading airlines, hospitality brands, and entertainment venues. We deliver the industry’s only end-to-end solution, combining best-in-class software, industry-leading baggage and lost & found managed services, and monetization capabilities that help operators reduce costs, improve customer experience, and unlock new revenue streams. Our Solutions Division—including Bag Solutions and Lost to Found Solutions—provides outsourced operational services to enterprise partners. These programs combine warehouse operations, claims management, customer support, and logistics workflows into scalable, technology-enabled service models. Our Culture Our Purpose is to “Redeem the lost, unclaimed, and rejected for the glory of God.” As a business centered around lost and found, this is clearly manifest in how we repurpose forgotten items that would otherwise end up in landfills, but we also strive to redeem people and communities through our Reclaimed for Good foundation, providing suitcases, clothing, medical supplies, and eyeglasses to those who need them all around the world. This purpose is core to who we are and has guided our decisions for over 55 years. We believe that values aren’t just words on a piece of paper, but something that drives our behavior each and every day, which is why we call them Values in Action. They are: • Integrity: Do the right thing. • Excellence: Always reach for better. • Humility: Listen and learn. • Service: Help others win. • Teamwork: Grow stronger together. • Gratitude: Choose to be thankful. • Entrepreneurship: Make it happen. We offer a casual yet professional work environment, flexibility, great benefits, competitive pay, and a close-knit team who cares. We are all about people and seek to foster a culture of collaboration, support, and growth. Role Summary We are seeking a Senior Director of Operations to lead and scale the Reunitus Solutions Division. This role currently oversees a ~20–25 person managed services organization across Bag Solutions and Lost to Found Solutions, with projected growth tied to expanding airline partnerships and potential new service offerings. This is a hands-on senior leadership role responsible for operational performance, financial accountability, partner satisfaction, and organizational scaling. You will oversee live operations while strengthening systems, leadership structure, and operational discipline to support measured growth, including potential expansion into higher-volume service models such as airline call center operations and expanded baggage services. You will also partner closely with Product and Technology to improve service delivery through process optimization, automation, and emerging technologies (particularly AI). The role serves as a senior executive point of contact for airline partners and contributes to enterprise sales cycles as a subject-matter expert in operational design and service delivery. Direct Reports • General Manager, Lost to Found Solutions • General Manager, Bag Solutions Key Responsibilities Operational Leadership & Excellence • Own end-to-end operational performance across all Solutions programs, including service quality, SLA adherence, and scalability. • Establish and refine operational playbooks, KPIs, staffing models, and governance rhythms. • Ensure readiness for new customer launches, expansions, and seasonal shifts. • Drive continuous improvement initiatives focused on efficiency and service consistency. Financial Stewardship • Own the operational budget for the Solutions Division, including cost management and margin discipline. • Develop workforce plans and cost structures aligned with contractual obligations and growth targets. • Partner with Finance and Business Development to ensure new deals are operationally feasible and financially sound. Solutions Design & Innovation • Design scalable, differentiated managed service solutions. • Translate customer needs into new operational models and offerings. • Lead pilots and new operational builds. Talent Development & Organizational Scaling • Build, coach, and scale high-performing operations leadership teams. • Establish accountability, performance management, and development paths. • Ensure hiring and training scale with growth. Customer & Partner Management • Serve as the senior executive point of contact for Solutions partners. • Own monthly and quarterly business reviews. • Manage escalations, renewals, and expansions. Business Development & Growth Enablement • Act as a subject-matter expert in sales cycles. • Support pricing, scoping, and operationalization of new deals. Qualifications & Experience • Bachelor’s degree in Business, Operations Management, Supply Chain, Engineering, or a related field required. • 12+ years of progressive experience leading complex operations, managed services, outsourcing, or logistics-heavy organizations. • At least 5+ years leading senior managers or general managers in multi-site or multi-program environments. • Proven track record of scaling operations while maintaining service quality and margin discipline. • Experience standing up new operations, facilities, or large-scale service programs from scratch. • Demonstrated ownership or strong influence over P&L performance, budgeting, and cost management. • Experience working directly with enterprise customers, including executive-level stakeholder management. • Background in airlines, travel, logistics, hospitality, call center operations, or high-volume service environments strongly preferred. Core Competencies · Leadership & Team Development: Player-coach leader who builds trust, develops strong managers, and fosters accountability while remaining approachable and hands-on. · Executive Communication & Presence: Clear, confident communicator across senior leadership, customers, peers, and frontline teams; able to represent the business with credibility and professionalism. · Operational & Financial Acumen: Deep understanding of operational performance, cost structures, and margin drivers; able to balance service excellence with financial discipline. · Analytical & Problem-Solving Capability: Data-driven decision-maker who can assess complex operational challenges and implement practical, scalable solutions. · Strategic Execution: Ability to translate strategy into disciplined execution with clear priorities, ownership, and follow-through. · Ownership & Urgency: Strong decision-making skills with a high sense of responsibility, accountability, and bias toward action. · Continuous Improvement Mindset: Relentless commitment to operational excellence, process optimization, and adoption of industry best practices. · Adaptability & Collaboration: Comfortable operating in fast-paced, cross-functional, and evolving environments; thrives amid growth and ambiguity. · People-First Leadership Style: Present, engaged leader who demonstrates integrity, care for team members, and a grounded sense of humor.

Responsibilities

This senior leadership role is responsible for owning end-to-end operational performance across all Solutions programs, establishing operational playbooks, and driving continuous improvement initiatives focused on efficiency and service consistency. The director will also own the operational budget, develop workforce plans, and serve as the senior executive point of contact for Solutions partners.