Senior Director of People and Culture at Illumination Health + Home

Santa Ana, California, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

Salary

140000.0

Posted On

04 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Human Resources, Leadership, Compliance, Staff Development, Interpersonal Skills, Problem-Solving, Organizational Development, Budget Management, Team Management, Diversity and Inclusion, Communication, Empathy, Change Management, Client-Centered Approach, Operational Efficiency, Crisis Management

Industry

Individual and Family Services

Description

“Every person deserves compassion, dignity, and the safety of a place to call home.” Homelessness is the largest social and public health crisis in California. Illumination Health + Home (IH+H) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IH+H currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire. Job Description The Senior Director of People and Culture is a key member of the executive leadership team, responsible for the strategic and hands-on management of the organization’s 24-hour recuperative care programs and the Human Resources department. This leader ensures high-quality service delivery, operational efficiency, and a healthy organizational culture through strong systems, staff development, and compliance oversight. This role requires a mission-driven leader with experience in health or housing programs, deep knowledge of human resources, and the ability to lead multidisciplinary teams in a dynamic, client centered environment. The salary range for this role is: $120,000.00 - $140,000.00, depending on experience. This is a primarily in-office position based in Santa Ana, with candidates having the option to work from home 1-2 days per week after their initial onboarding period. Responsibilities Lead the HR department and oversee all HR functions including recruitment, onboarding, employee relations, training, performance management, and compliance. Develop and track HR metrics to include: Monthly Employee turnover analysis monthly (voluntary/involuntary and reasons why), employee retention strategies, time to fill open positions, leadership and supervisory employee relations and basic management training. Foster a diverse, inclusive, and supportive work culture that reflects the values of the organization. Partner with the CEO and leadership team on workforce planning and organizational development. Ensure compliance with federal, state, and local labor laws and best practices. Manage HR vendors and consultants as needed (e.g., benefits, payroll, legal counsel). Support leadership development, coaching, and succession planning across departments. Organizational Leadership & Strategy Participate in executive-level planning and decision-making; align operations and HR strategy with organizational mission. Develop and manage budgets related to HR and program departments. Represent the organization in stakeholder meetings, funder site visits, and public forums as needed. Expectations We uphold the values of Community, Action, Respect, and Empowerment in all aspects of our work. Community - We lead with the vision of a strengthened and compassionate community for all. By embodying collective care, we serve as an example of what is possible when we come together. Action - Our “whatever it takes” mindset drives us forward. We take initiative, step in where others have stepped out, and create solutions when none exist. Respect - We deeply value the dignity and uniqueness of every individual we serve. We honor their stories, their journeys, and their right to be seen and heard. Empowerment - We heal—always. Our work enables clients to grow stronger in health, confidence, and belief in their potential as they move forward on their life journey. Demonstrate the ability to motivate and support colleagues while adapting to new procedures and promoting a positive, team-oriented culture. Maintain professional communication, responding to phone calls and emails in a courteous and timely manner. Set and model appropriate boundaries with clients while maintaining trust and rapport. Exercise sound judgment, confidentiality, and ethical decision-making in line with Illumination Health + Home’s core values: integrity, transparency, accountability, respect, and responsibility. Present oneself in accordance with Illumination Health + Home's dress code and professional standards. Model openness, honesty, and accountability in all interactions with clients, colleagues, leadership, volunteers, and external partners. Maintain strict confidentiality of client and organizational information. Accept personal responsibility and accountability for job performance and continuous improvement. Demonstrate awareness and sensitivity to the needs of low-income and homeless populations. Exhibit effective interpersonal and communication skills, including tact, diplomacy, and active listening. Collaborate effectively with a multidisciplinary team, clients, and members of the public. Work independently, manage time efficiently, prioritize tasks, and adapt to changing priorities with minimal supervision Preferred Experience/Minimum Qualifications Required: Bachelor’s degree in Public Health, Human Resources, Healthcare Administration, Social Work, or related field required. Minimum 7–10 years of progressive leadership experience in nonprofit or healthcare operations, with at least 3 years overseeing HR functions or departments. Experience managing 24-hour or residential programs (e.g., recuperative care, shelters, skilled nursing, behavioral health). Strong understanding of employment law, HR compliance, and staff development best practices. Exceptional interpersonal, leadership, and problem-solving skills. Demonstrated ability to build systems, lead through change, and manage teams with empathy and accountability. Preferred: Master’s degree strongly preferred. Benefits Medical Insurance funded up to 91% by Illumination Health + Home (Kaiser and Blue Shield), depending on the plan Dental and Vision Insurance Life, AD&D and LTD Insurance funded 100% by Illumination Health + Home Employee Assistance Program Professional Development Reimbursement 401K with Company Matching 15 days vacation PTO/year 6 days sick PTO/year 10 days holiday PTO/year Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loan

Responsibilities

The Senior Director of People and Culture leads the HR department and oversees all HR functions, ensuring high-quality service delivery and operational efficiency. This role also involves participating in executive-level planning and aligning HR strategy with the organizational mission.