Starting salaries are set in accordance with our compensation plan, which considers multiple individual and organizational factors, including internal equity. To uphold pay equity in alignment with the compensation plan, starting salary ranges are not negotiable. Before applying, please ensure that the compensation for this position meets your needs.

WORKING AT UMMA

UMMA is looking for passionate and mission-driven Staff who look to make an impact on the lives of our patients and the members of our community. These roles include Physicians and Medical Staff, Behavioral Health Staff, Administration, and more! For more information on the services we provide, Click Here

SUMMARY

The Director of Quality works across all Agency sites cooperating with Medical and Operations staff to balance organizational needs and resources to establish an organizational standard of practice for quality assurance, risk management, and audit readiness. They are accountable and responsible for planning, evaluating, and making corrective activities for ongoing quality assurance and sustaining on-going projects. Additionally, the Director of Quality will assist developing, maintain, and updating policies and procedures related to quality assurance, clinical risk management, and clinical safety. They will assure that appropriate staff are trained and signed off on required safety and risk management policies. In collaboration with the site personnel, the Director of Quality will establish standards of practice consistent with health plan and safety net standards or other standards set by the Board of Directors, monitor performance across sites, and organize educational training that supports quality management.

POSITION REQUIREMENTS

Minimum Qualifications:

Education:

• Degree in Nursing, master’s in public health, or Health Care Administration or equivalent experience.
• Graduate degree highly preferred.

EXPERIENCE:

• Experience with eClinical Works (our practice electronic medical record system)
• Minimum of three years’ experience in an administrative or leadership role.
• Minimum of three years’ experience in a Community Health Center setting or equivalent experience in ambulatory care quality preferred.
• Experience managing or assisting certification processes preferred.
• Experience in LEAN (system process)

KNOWLEDGE AND SKILLS:

• Expertise in running reports and gathering data in eClinical Works
• In depth knowledge of community health center/ambulatory care regulatory requirements.
• Commitment to health care for underserved populations.
• Strong interpersonal and ability to lead through influence.
• Excellent verbal and written communication skills.
• Ability to work with people with a variety of backgrounds and educational levels.
• Ability to work in a highly dynamic, mission-driven environment.
• Positive attitude.
• Skillful in change management processes.
• Excellent work ethic.
• Ability to transform vision to reality.
• Excellent computer skills.

While performing the duties of this job, this position is frequently required to do the following:

• Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
• Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
• Give and follow verbal and written instructions with attention to detail and accuracy.
• Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.
• Vision: see details of objects at close range.
• Coordinate multiple tasks simultaneously.
• Reach forward, up, down, and to the side.
• Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
• Lift up to 20 pounds.
• Travel to other office and community locations