Senior Director of Revenue Management

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

• Responsible for leading Reservation and Revenue Management department.
• Strategic thinker who plans initiatives in advance of booking window for each revenue generating area.
• Business owner of all Revenue Management systems and tools, including, but not limited to, RMS, PMS, BI tools, Benchmarking tools
• Effectively manage inventory, pricing, rate parity, and positioning in all distribution channels, including Branded Web, 3rd Party Sites, Worldwide Reservation Office (WRO), and Global Distribution System (GDS).
• Interpret business analytics into meaningful action to improve performance.
• Lead optimal pricing strategy analysis and recommendations for all room classes and market segments.
• Track and analyze the monthly Commercial Scorecard with strong focus on improving all KPI areas.
• Assist with group evaluations, providing education on pricing and best practices for the Sales Team.
• Monitors and identifies current and future business trends to ensure profitability in periods of low and high demand. Controls rooms and rate availability in accordance with established guidelines to maximize occupancy and revenue.
• Ownership of OTA Market Manager relationship.
• Create and submit hotel forecasts leveraging revenue management system. Monitor accuracy on regular basis.
• Lead weekly Revenue Strategy meetings separate from Forecast Meetings. Build consensus within Commercial team to move new initiatives forward.
• Assist Sales & Marketing and Finance leadership in annual budget, marketing plan and sales goal preparation.
• Close collaboration with PR & Communication, Marketing and Reservation team, focusing on the promotional campaigns communications, published offers deployment.
• Regular involvement in upsell program for the Front office, updating the supplement based on the anticipated demand.
• Establishes and/or manages the following: Published, Package and Negotiated Rate Strategy Tiers, Segment Ceilings based on historical and current demand, incentive plans/program for Reservations agents.