Senior Director of Services Delivery at NTT DATA

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Delivery, Account Management, P&L Management, Technical Certification, Career Development, Performance Management, Stakeholder Communication, Crisis Management, Business Continuity Planning, Growth Opportunities, Innovation, Metrics Reporting, Customer Satisfaction, Operational Efficiency, Team Leadership, Public Sector Experience, IT Services Management

Industry

IT Services and IT Consulting

Description

Overall ownership of assigned customer relationship(s) Accountable for the delivery of service commitments to customer(s) Develops and executes account plan in coordination with the Client Executive who owns the integrated final plan. Manages delivery components of Account P&L. Owns deal governance and technical certification; the LOB is responsible for pricing and setting margin. Ensure the full life cycle delivery costs are within or better than the delivery costs committed within the approved deal model. Responsible for-profit goals and effectively manages LOB account P&L and forecasts. Directs the efforts of others in the achievement of the strategic and operational objectives of the group. Manage staffing and maintaining a diverse and effective workforce. Responsible for career development/planning, performance and pay discussions of team members. Coordinates the activities of technical solution team members to meet contract obligations. Provides complex metrics and reporting support to all relevant stakeholders. Identifies opportunities for Growth and Innovation and supports planning and execution for the same. Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous service improvement. Identifies opportunities for increased productivity and efficiency through identifying new technologies and new and improved ways of executing operational activities. Builds and sustains effective communications with all stakeholders and cross-functional teams to maximize customer experience. Ensures positive customer experience and satisfaction by developing and executing a Net Promoter Score (NPS) Action Plan. Responsible for holding Customer Governance meetings and accountable for ensuring Crisis Management/Business Continuity Plans are developed and active. A minimum of ten (10) years of service delivery experience within Public Sector and Government Agencies. A minimum of ten (10) years of experience managing and developing people in technical teams. Minimum of (8) years of experience managing a large portfolio of IT Services. Bachelor's Degree or equivalent work experience. Project Management Certification.

Responsibilities

The Senior Director of Services Delivery is responsible for the overall ownership of assigned customer relationships and ensuring the delivery of service commitments. This role includes managing account P&L, directing team efforts towards strategic objectives, and identifying opportunities for growth and innovation.