JOB DESCRIPTION

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.
We’re looking for an experienced Sr. Director, Operations Technology and Delivery to fill this role located in our Seattle office. You’ll be responsible for overseeing mid to large-scale, complex 3rd Party Operational Technologies and development initiatives aimed at enhancing Fleet and Business Operations to impact guest service, improve revenue and in some cases reduce cost. The role is responsible for developing, managing, and executing the strategy to deliver and implement complex, timely, and high-quality software solutions across Fleet Operations, Shared business applications and HAP Alaska Land Operations for Holland America Line and Seabourn and Princess Brands. This role oversees both the software engineering and software delivery functions, partnering with cross-functional business teams and senior leadership to ensure alignment of priorities, project requirements, and the implementation and execution of agile methodologies and modern application development practices.
Here’s a summary of what Holland America Line is looking for in its Sr. Director, Operations Technology and Delivery. Is this you?

REQUIREMENTS

• Bachelor’s degree in Hospitality or Business Management, Computer Science, Engineering, or equivalent
• At least 10+ Years working in the Cruise industry with a focus on technology and or Cruise Operations
• 15+ years’ experience with technology and software product delivery and or management
• 10+ years product and/or project management
• Dynamic leadership and agent of change capable of influencing the direction of the organization while maintaining a culture where associates are recognized as important assets to the company.
• Experience in evaluating, adopting & integrating new and evolving technologies where appropriate.
• Experience leading diverse and globally distributed teams effectively.
• Demonstrable ability to lead a team through software development from inception to completion.
• 10+ Years experience in Strategic Technology Product Vendor Management and Leadership
• Proven track record of on-time execution and delivery of projects.
• Deep understanding of software development methodologies, agile practices, and modern technologies used in SDLC.
• Ability to articulate complex technologies and concepts clearly and simply to business leaders.
• Experience in presenting and articulating concepts to Executive Leadership Teams.
• Ability to handle multiple competing priorities in a fast-paced ever-changing environment.
• Experience with contracting and deployment with 3rd party Vendors
• Strong direct or indirect leadership experience
• 10+ years in a people-leadership role focused on technology and software product delivery
• 10+ years’ experience managing software development resources
• Experiencing in developing and hiring staff with the skills and talents required.
• Establish team mentorship and individual career development programs for team members by skill set.

AMERICANS WITH DISABILITIES ACT (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com