Senior Director, Relationship Management at Fiserv Inc
Alpharetta, GA 30004, USA -
Full Time


Start Date

Immediate

Expiry Date

08 Nov, 25

Salary

95700.0

Posted On

08 Aug, 25

Experience

7 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Marketing/Advertising/Sales

Description

CALLING ALL INNOVATORS - FIND YOUR FUTURE AT FISERV.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Responsibilities

WHAT YOU WILL DO:

  • Serve as the primary executive liaison for a top-tier client, fostering trust-based relationships with senior leaders and decision-makers.
  • Deliver thought leadership and industry insights to client executives, positioning Fiserv as a strategic partner in their transformation journey.
  • Drive client retention and expansion by aligning Fiserv’s capabilities with the client’s evolving business goals.
  • Identify and qualify sales opportunities and work jointly with sales leaders to advance opportunities to timely closure.
  • Lead and inspire a matrixed team of 8–12 cross-functional professionals, including sales, service, and solution executives.
  • Own the end-to-end management of client contracts, including renewals, amendments, RFIs and RFPs, and compliance oversight.
  • Ensure billing accuracy and transparency, resolving discrepancies swiftly and maintaining financial integrity.
  • Participate and lead joint Steering Committee meetings and represent Fiserv at industry forums and client strategy sessions as a trusted advisor.

IMPORTANT INFORMATION ABOUT THIS ROLE:

  • This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
  • In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
  • This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
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