The successful Sr. Director, Services Transformation will be a strategic and execution-focused leader with a proven ability to drive transformational change within a Global Services organization in a fast-paced SaaS environment. This role is responsible for reimagining how we deliver onboarding, implementation, professional services, and managed services at scale—improving time-to-value, service efficiency, and long-term customer outcomes. As a key member of the Global Services Leadership Team and Senior Leadership Team, you will drive cross-functional change initiatives that modernize delivery models, envision and launch new service offerings, operationalize data insights, and enable sustainable, customer-centric growth. This position reports directly to the Chief Services Officer and is a high visibility role working closely with our Executive and Senior Leadership Teams.

KEY SKILLS:

• Bachelor’s degree required; MBA preferred
• 10+ years of experience in corporate strategy, management consulting, business operations and strategy, or related strategic transformation role
• Experience in driving strategic initiatives in an Enterprise SaaS or Services environment
• Strong analytical mindset with experience using data to drive strategy and process improvement
• Strong program management skills and executive stakeholder engagement experience.
• Exceptional leadership, communication, and cross-functional collaboration skills
• Familiarity with and interest in leveraging AI to drive operational efficiencies
• Ability to travel (10%)
  Model N offers fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate’s relevant experience, education and/or certifications, location, training, and other skills. Positions are eligible to participate in either our employee bonus program or commission payments, depending on the nature of the role. Model N employees have the opportunity to become Model N shareholders through our employee stock purchase plan.
  Additionally, we offers a robust total rewards package that supports individuals to be their best and protects the well-being of participating dependents. Such benefits include medical, dental, vision, health savings, flexible savings, commuter benefits, matching 401K, PTO, VTO, life insurance, pet insurance, employee assistance programs, mental health programs, charitable giving, coaching, career growth and much more.
  The base salary for this position will be within the range $183,800 - $275,600. If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters. We are constantly opening up new positions and you might match another opening at a different level.