Senior Director, Solutions & Innovation at National Trust for Historic Preservation in the United States

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Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

140000.0

Posted On

07 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Solutions & Innovation, Development Operations Modernization, CRM Management, Analytics Strategy, Data Governance, Digital Transformation, Systems Thinking, Team Leadership, Cross-functional Coordination, Project Management, Data Infrastructure Design, Forecasting, Predictive Analytics, Workflow Streamlining, Vendor Management, Fundraising Strategy

Industry

Museums;Historical Sites;and Zoos

Description

JOB SUMMARY The Senior Director, Solutions & Innovation will advance the mission of the National Trust by leading a comprehensive modernization of development operations—aligning technology, data, and people to create a unified, insight‑driven, and donor‑centered enterprise. This role provides strategic direction for the organization’s CRM (Revolution CRM), analytics strategy, and development systems, and will integrate currently decentralized platforms into a scalable, cohesive infrastructure. As a systems thinker and collaborative leader, the Senior Director will ensure that donor services, data systems, and operational processes work together to support long‑term fundraising and engagement goals. The position will guide digital transformation efforts, strengthen data governance, streamline workflows, and cultivate a culture of learning, innovation, and continuous improvement. This hands‑on leader will manage a small team, steward cross‑departmental partnerships, and drive organizational excellence across all aspects of development operations. DUTIES Strategic Systems Leadership * Direct the design and implementation of an Integrated Data Systems Platform (IDSP) encompassing CRM, e‑CRM, data warehouse, analytics tools, project management systems, and related platforms. * Build and oversee integrated operational units—including Data Warehouse, Analytics, Data Strategy, Pipeline Development, Prospect Management, and Gift Processing—to ensure cohesive, efficient business systems. * Establish a centralized advancement reporting infrastructure that delivers real‑time insights and evolves toward forecasting and predictive analytics. Team Leadership and Staff Development * Lead the donor services department, including strategic planning, staffing decisions, performance management, and professional development. * Model and promote a culture of continuous learning, cross‑training, and innovation that strengthens team agility and capability. Operational Planning and Governance * Guide policy development, data governance, and cross‑functional planning that centers donor experience and operational integrity. * Manage budgets and strategic investments in technology, tools, and systems. * Ensure compliance with legal, ethical, financial, and organizational standards. * Oversee database administration, auditing, and data quality across all development systems. Innovation and Cross Department Coordination * Lead cross‑department initiatives to align advancement technologies, data practices, and resource use with organizational and fundraising priorities. * Encourage experimentation and scalable innovation within development operations. * Participate in organization‑wide technology planning and coordinate monthly financial reconciliation. Prospect Pipeline and Donor Strategy * Develop a proactive, data‑informed approach to prospect research, donor qualification, and engagement readiness. * Oversee tools and staff supporting wealth screening, donor signals, and portfolio strategy. * Provide gift officers with actionable intelligence, strategic reporting, and fundraising analytics. * Strengthen and expand the donor pipeline for both current and future fundraising needs. QUALIFICATIONS * At least ten years of progressively responsible experience in advancement or nonprofit administration, including a minimum of five years leading teams, budgets, and enterprise operations. * Experience managing CRM implementations (e.g., Revolution CRM, Engaging Networks, or comparable systems). * Expertise in data infrastructure, analytics platforms, and digital transformation within advancement or mission‑driven organizations; SQL skills preferred. * Demonstrated success leading cross‑functional innovation, building high‑performing teams, and cultivating executive‑level partnerships. * Leadership experience in complex non-profit advancement operations, ideally within a hybird matrixed organization, with strong knowledge of IRS regulations related to charitable giving. * Experience developing data governance frameworks and designing system‑wide processes supported by project management tools. * Proven ability to manage vendor and partner relationships, including contracts and outsourced services. * Track record of driving operational strategies and achieving measurable outcomes. * Experience developing and executing strategic and tactical plans aligned with organizational culture and values. * Ability to adapt quickly to changing priorities, manage multiple projects, and deliver high‑quality work under tight deadlines. * Ability to thrive in a collaborative, fast‑paced, goal‑oriented environment. * Strong understanding of emerging technologies and their strategic application to organizational goals. * Excellent presentation and communication skills, with the ability to translate technical concepts for diverse audiences. * Commitment to the National Trust’s values and mission to preserve places that tell our stories, reflect our culture, and shape our shared American experience. PAY & BENEFITS This is a full-time, exempt level position, eligible for full benefits, including health, dental and life insurance, retirement benefits, paid parental leave, and 3+ weeks of vacation, plus sick time and holidays. Hiring Range: $130,000-140,000 per year

Responsibilities

This role is responsible for leading a comprehensive modernization of development operations by aligning technology, data, and people to create a unified, insight-driven, and donor-centered enterprise, providing strategic direction for CRM, analytics, and development systems integration. Key duties include directing the design and implementation of an Integrated Data Systems Platform, overseeing operational units like Data Warehouse and Analytics, and strengthening data governance and reporting infrastructure.