SENIOR DISPATCHER

For 67 years, Arnold Bros. Transport Ltd. has been providing over the road transportation solutions to customers throughout North America. We specialize in truckload highway transport & logistics management and pride ourselves on going the extra mile to solve our customer’s pressing challenges and delivering exceptional service. We are a multi-generation, family-run company with dedicated staff and Drivers, quality equipment and cutting-edge technology. Our head office is in Winnipeg, and we have locations in Milton and Calgary, as well as yards in Vancouver, Edmonton, Saskatoon, and Montreal. We pride ourselves on our inclusive family culture and our ability to be creative.
Arnold Bros Transport Ltd. values the commitment of our employees and their impact on the company. The Senior Dispatcher will play a vital leadership role by guiding members of our Dispatch team, ensuring that they remain engaged and empowered. Reporting to the Director of Line Haul Operations, the Senior Dispatcher will be a skilled communicator who excels in problem-solving, time management and has a strong focus on enabling others to succeed.

• Ensure Dispatchers trace fleet to identify status of each unit and address exceptions (late, unplanned, weather restricted, road closures, detours, breakdowns etc.)
• Provide daily coaching and guidance to Drivers regarding mileage, home time, performance issues and load quality, ensuring compliance with all applicable regulations and Arnold Bros Transport company policies/ procedures.
• Liaison with Planners and Customer Service Representatives to resolve over the road issues
• Communicate with the Safety Department regarding any matters related to Driver hours of service, medicals, license expirations, safe driving, and over the road events.
• Track and trace loads, communicating any changes, delays or issues to the client promptly and ensuring all trip data is correctly entered into TMW.
• Provide coaching and training for other members of our Operations department.
• Develop and maintain a positive rapport with drivers, ensuring that their safety and wellbeing is at the center of all decisions.