Senior, Dispatcher/Router at WM

Oklahoma City, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatching, Routing, Problem resolution, Customer service, Communication, Logistics, Data entry, Multitasking, Project coordination, Troubleshooting, Teamwork, Time management, Software proficiency

Industry

Environmental Services

Description

**Growth Opportunity! ~~ Multitasker with a sense of ownership will thrive! ~~A true team player with integrity and strong communication skills is a great fit! I. Job Summary Communicates back and forth with WM Drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers, WM customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses WM proprietary software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending on particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts. II. Essential Duties and Responsibilities * Works with routing specialists, route managers, and the service department to optimize complex routes * Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response * Fields incoming calls from customers, and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service * Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues * Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues * Records and documents information from Drivers and distributes to appropriate departments * Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues * Serves as point person for manager; coordinates projects and other tasks as necessary * Delegates work in managers absence * Serves as an escalation point for other Dispatchers in the department * Train new Dispatchers * Can be asked to cover all lines of business (Commercial, Residential, Roll-Off), multiple sites etc. within an area III. Qualifications A. Required Qualifications * High School Diploma or G.E.D (accredited). * 2 years Minimum of previous dispatching experience (in addition to education requirements).\ * Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment preferred. B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required Computer skills with ability to handle multiple programs and systems Must be able to communicate effectively and professionally via e-mail, telephone, and 2 way devices Must have the desire and ability to learn Waste Management proprietary software applications IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. On-Site Office Setting: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. May be exposed, rarely, to a physical environment which involves dirt, odors, noise, weather extremes or similar elements. V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. *PLEASE SUBMIT A CURRENT RESUME WITH APPLICATION FOR THIS POSITION. If this sounds like the opportunity that you have been looking for, please click Apply. ABOUT WM WM (WM.com [https://www.wm.com]) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com [https://sustainability.wm.com/]. Equal Employment Opportunity For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. Real ID In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative. What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities. We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.

Responsibilities

The dispatcher communicates with drivers to resolve route issues, manages service orders, and optimizes complex routes. They also handle customer inquiries, coordinate with internal departments, and provide project support to management.