JOB SUMMARY

As the APO Operations Manager, you will help shape and drive the strategic direction of our distribution operations across the Asia-Pacific region, ensuring alignment with global operations and business objectives while respecting local nuances and specificities. You will be the regional champion for operational excellence, partnering closely with our APO operational leaders — who will report directly to you — to define and execute strategies that support commercial growth, streamline processes, and elevate our regional performance. This role demands a balance of high-level vision and hands-on leadership: you will collaborate with key stakeholders, both locally and globally, to secure resources and remove barriers, while also empowering your direct reports and their teams to innovate and excel.
In this role, you will act as the voice of APO operations, advocating for regional priorities and fostering stronger integration between APO and our global network. You will proactively identify and mitigate supply-chain risks unique to the region, establish clear metrics for success, and continuously drive and support harmonization and transformative initiatives that unlock new levels of efficiency and network resiliency. Your leadership will cultivate a culture of transparency, trust-based delegation, and cross-regional collaboration, ensuring that Asia-Pacific contributions are both visible and valued within the broader organization.

QUALIFICATIONS:

• Candidates would have around 10 – 15 years of supply-chain and distribution operations experience in a highly matrixed commercial organization. Global multi-national companies’ experience is preferred.
• Bachelor’s degree in Supply Chain, Logistics, Business Administration or related field, or equivalent experience.
• Excellent communication skills, fluency in both written and verbal English is a must. Fluency in any other Asia languages such as Mandarin, Japanese, Thai advantageous.

Define & Align Strategy

• Contribute to elaborate a clear, robust APO distribution strategy that aligns with global operations goals, commercial priorities, and local complexities.
• Translate strategic objectives into actionable regional roadmaps and SMART goals.

Stakeholders Management & Advocacy

• Build and maintain strong relationships with local commercial leaders to anticipate market needs and adapt operational plans accordingly.
• Serve as the primary liaison between APO operations, local stakeholders, and global functions (e.g., Global Trade, Regulatory, Compliance, Finance, HR), championing the needs and perspectives of APO operations, securing necessary support, resources, and aligning priorities.

Team Leadership & Development

• Facilitate cross-regional knowledge sharing and best-practice exchange to harness synergies across the APO organization and drive innovation.
• Support, coach, mentor, and empower the regional operational leaders, fostering a culture of high performance, collaboration, and professional growth without micromanagement.

Drive Operational Excellence & Harmonization

• Lead process standardization across company-owned warehouses and 3PL partnerships to ensure consistency, efficiency, and compliance with global standards.
• Champion continuous improvement and process & systems transformation initiatives — leveraging analytics, technology and innovative solutions — to optimize operational effectiveness.

Risk Management & Agility

• Proactively help identify regional supply-chain risks (e.g., geopolitical, regulatory, or logistical) and assist with the development of contingency plans to ensure business continuity.
• Make timely, data-informed decisions to address disruptions, remove bottlenecks, and maintain operational agility.

Performance Monitoring & Reporting

• Track and establish KPIs as needed (e.g., performance against target service levels, cost to serve, network capacity…) to measure progress against strategic goals.
• Provide regular updates and insights to senior leadership, highlighting regional successes and emerging challenges.