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Senior Duty Manager at Burren Amber
Port Laoise, County Laois, Ireland -
Full Time

Start Date

Immediate

Expiry Date

24 Aug, 25

Salary

36000.0

Posted On

25 May, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Hospitality

Description
Responsibilities
  • Supervise all food and beverage operations, including restaurants, bars, room service, and events.
  • Ensure the highest standards of cleanliness, service, and presentation across all food and beverage areas.
  • Coordinate staff shifts, breaks, and service schedules to ensure optimal coverage at all times.
  • Handle guest inquiries, complaints, and requests promptly and professionally.
  • Monitor stock levels, assist with ordering supplies, and ensure proper inventory management.
  • Lead, train, and motivate a team of food and beverage attendants, waitstaff, and chefs.
  • Provide guidance on customer service techniques and product knowledge.
  • Conduct performance evaluations and provide feedback for staff development.
  • Ensure team members adhere to hotel policies, health & safety regulations, and food hygiene standards.
  • Ensure every guest receives a welcoming and personalized experience.
  • Handle any guest complaints or special requests with a calm and professional approach.
  • Monitor service quality to ensure that every dining experience meets the hotel’s standards.
  • Ensure compliance with local health, safety, and licensing laws.
  • Ensure that all food and beverage activities adhere to hygiene standards and help maintain a clean and safe environment.
  • Oversee the correct handling of food, beverage, and equipment, ensuring that all safety protocols are followed.
  • Assist in managing the department’s budget by controlling costs, monitoring waste, and maintaining profitability.
  • Support the Food and Beverage Manager with reporting on daily operations, sales figures, and expenses.
  • Work closely with the kitchen and service staff to ensure smooth and efficient operations.
  • Liaise with other hotel departments (front desk, housekeeping, events) to facilitate seamless guest experiences.
  • Ensure that all relevant information (e.g., VIP guests, dietary restrictions) is communicated clearly to all team members.