Senior Dynamics 365 Customer Insights Consultant (m/w/d) at EVERIENCE

Amsterdam, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

0.0

Posted On

27 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dynamics 365 Customer Insights, Marketing Automation, Customer Journey Design, Microsoft Power Platform, CRM Data Modeling, GDPR Compliance, Stakeholder Management, Agile Methodology, Power Apps, Power Automate, Power BI, Technical Advisory, Functional Consulting, Customer Lifecycle Management, Integration Design, English Fluency

Industry

IT Services and IT Consulting

Description

Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability. Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data. In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities. Job Description As a Senior Dynamics 365 Customer Insights – Journeys Consultant at Everience, you act as a trusted expert for customer engagement and marketing automation solutions. You combine deep functional knowledge of Dynamics 365 Customer Insights – Journeys with strong technical understanding and advisory skills, enabling teams to design and deliver high-quality, scalable customer journeys across markets. You will work in international agile teams and collaborate closely with business stakeholders, product owners, architects, and development teams. Key Responsibilities Act as a subject-matter expert for Dynamics 365 Customer Insights – Journeys Analyze complex customer, marketing, and business requirements across multiple countries Translate requirements into scalable customer engagement and journey solutions Design, configure, and optimize: Real-time customer journeys Event-based and trigger-driven interactions Segmentation and audience management Email, SMS, push notifications, and other outbound channels Implement and optimize consent, preference, and subscription management in line with GDPR and country-specific regulations Design functional and technical solutions aligned with Sales, Customer Service, and external platforms Support and design integrations between Customer Insights – Journeys and other enterprise systems (e.g., websites, data platforms, external tooling) Ensure data quality, performance, and reusability of journey components Work in an agile delivery model and take ownership of end-to-end outcomes Coordinate and align work across multiple projects and international stakeholders Provide guidance and functional leadership to consultants and developers Create clear documentation and support knowledge transfer and adoption Proactively advise on improvements, best practices, and roadmap decisions within the Customer Insights domain Qualifications 7+ years of experience as a Microsoft Dynamics 365 Consultant and/or Developer Strong hands-on experience with Dynamics 365 Customer Insights – Journeys (Real-Time Marketing) Proven experience designing and delivering complex customer journeys in enterprise environments Solid understanding of CRM data models and customer lifecycle management Experience working in IT environments and delivering solutions in collaboration with architecture, security, integration, and operations teams Hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI) and Dynamics 365 Customer Insights (Journeys and/or Data) Strong analytical, communication, and stakeholder management skills Proactive, advisory mindset with the ability to work independently Fluent in English, both spoken and written Relevant Microsoft certifications (Dynamics 365 Customer Insights, Power Platform, Dynamics 365 Functional Consultant) Experience working in scaled agile environments (e.g., SAFe) and complex multi-country stakeholder landscapes Additional Information All our positions are open to both women and men and are, of course, open to people with disabilities. Level of Experience: 5-10 years Department: Consulting functions Types of work contract: Permanent

Responsibilities

Act as a subject-matter expert to design and optimize scalable customer engagement journeys and marketing automation solutions. Collaborate with international agile teams to translate complex business requirements into technical configurations across multiple channels.