POSITION DETAILS

College of Engineering and Physical Sciences
Location: University of Birmingham, Edgbaston, Birmingham UK
Full time starting salary is normally in the range £29,647 to £31,460, with potential progression once in post to £35,388
Grade: 5
Full Time, Fixed Term contract up to December 2025
Closing date: 26th June 2025
This role is also open as an internal secondment opportunity which would need to be agreed by your current line manager.

ROLE SUMMARY

At the University of Birmingham, students are at the heart of all we do. You will join a professional services team which is passionate about providing excellent administration support for students and staff.
Duties may vary between teams, but you will have the opportunity to contribute or take a lead in all aspects of administration supporting the delivery of our teaching and research programmes for students.
You will work closely with a diverse group of people including managers, academic staff and students to deliver the annual cycle of teaching and learning related activity.

MAIN DUTIES

• Act as primary contact for academic staff involved in the Schools’ /Programmes’ learning and teaching, providing expert guidance, understanding and resolving queries, and identifying when to delegate or escalate queries.
• Deal with higher profile contacts on own initiative.
• Work with and support your team to plan, organise, maintain and deliver activities, enabling the successful delivery of programmes; in some teams this will involve you being the designated line manager for staff.
• Specifically take responsibility for the more complex tasks associated with welcome, induction/re-induction, attendance monitoring and recording, timetabling, placements, examinations, progression, and graduation etc.
• Make a substantial contribution to the management, development and implementation of operational processes.
• Prepare and deliver management and institutional reports; this will include responding to complex data requests involving the need to pull information from various sources.
• Compile, manipulate, analyse and interpret large and complex data sets, drawing up reports and/or identifying required actions as appropriate.
• Support the development of systems and procedures to assist in the day to day running of School/Programme administration.
• Responsible for the regular review and update of key documentation.
• Support periodic quality assurance related audits, report on School/Programme compliance, propose solutions and develop and deliver remedial action plans.
• Providing a professional secretarial service to relevant committees and meeting.
• Proactively identify ways of enhancing the curriculum and student experience, making recommendations as appropriate.
• Support equality and values diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others.
• Manage all data in accordance with University policy and Data Protection Regulations.

OTHER DUTIES

• The post-holder will undertake any other duties that may be assigned by the relevant management team in support of more complex activities.
• If in a supervisory role, you will line manage all staff and take responsibility for co-ordinating and prioritising the work of others, normally as the head of a small team or sub-unit of a team. If not in a supervisory role you will still be expected to act as a role model and coach members of the team.

This is an exciting opportunity to join a dynamic professional services team delivering wellbeing support within a College. The Senior Education Support Administrator role is the backbone of the Wellbeing Service, supporting the Wellbeing delivery by being a point of contact for wellbeing-related queries as well as managing key processes such as Under-18 Safeguarding and management of the Wellbeing input into student engagement reports. The role provides proactive and professional support to staff within the College. The main responsibilities for the role will include:

• Providing extensive administrative support to the Extension and Deferral processes within the College.
• Providing administrative support including management of the EC form outputs and updates of the Extenuating processes within the College.
• Management of the Under 18 attendance reporting and monitoring process within the College.
• Management of the Wellbeing information to the Reasonable Diligence trackers.
• Management of the interim RAP process.
• Supporting the delivery of Wellbeing and Student Experience events and activities including orders and management of financial year spend trackers.
• Management and coordination of College PEEPs (Personal Emergency Evacuation Plans).
• Administrative support to key meetings including minute taking.
• Working in partnership with Academic staff, Central Wellbeing Staff and Key Professional Service Staff across the College