Salary Estimate: $77084.80 - $123385.60 / year
Learn more about the benefits offered for this job.
The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

NOTE: ELIGIBILITY FOR BENEFITS MAY VARY BY LOCATION.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Healthcare family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Senior EHR Support Analyst to help us reach our goals. Unlock your potential!

JOB SUMMARY AND QUALIFICATIONS:

The Senior EHR Support Specialist supports multiple facilities for abroad set of clinical applications or a module for a market. Primary responsibilities include facilitating clinical IT activities, providing second level support, and leading new module/application testing and implementation. The Senior EHR Support Specialist facilitates and manages maintenance of application dictionaries, customizes based on division policies and procedures, training, and best practices for supported applications or module. This individual works with the Division Clinical EHR Support Specialist Team to develop training materials, to assist with training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications.

JOB SUMMARY AND QUALIFICATIONS

TheSenior EHR Support Analystsupports multiple facilities for abroad set of clinical applications or a module for a market. Primary responsibilities include facilitating clinical IT activities, providing second level support, and leading new module/application testing and implementation.
TheSenior EHR Support Analystfacilitates and manages maintenance of application dictionaries, customizes based on division policies and procedures, training, and best practices for supported applications or module. This individual works with the Division Clinical EHR Support Specialist Team to develop training materials, to assist with training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

• Understanding of clinical operations and application support processes and workflow
• Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR
• Demonstrated ability to establish and build strong relationships across a broad range of personality types
• Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing
• Demonstrated customer orientation
• Excellent leadership and teaching abilities
• Demonstrated advanced computer skills
• Understanding of reporting tools functionality and capabilities
• Must be able to drive to assigned sites to complete work

Preferred:

• Proficiency in various programming and clinical application reporting tools
• Customer service orientation and/or training

EDUCATION & EXPERIENCE:

• Bachelor’s degree preferred
• Five years’ experience in clinical application support or related clinical work experienceOccasional/ Intermittent Travel Required
  ITGtransforms healthcare and gives peoplehealthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works tomove healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.
  HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
  “Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
  HCA Healthcare Co-Founder
  If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Senior EHR Support Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews.Unlock the possibilities and apply today!
  We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  ITG transforms healthcare and givespeople healthier tomorrows. We deliver information technology strategy, support,and solutions. ITG improve and enhance patient care and business operations. We deliver services atadministrative locations, data centers, and hospitals. The facilities we support are located in 20+ statesand the United Kingdom. Our team works to move healthcare forward. We do this byseeking, embracing, developing, and delivering technology for patient care.
  HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses.
  “There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
  HCA Healthcare Co-Founder
  Be a part of an organization that invests in you! We are reviewing applications for our Senior EHR Support Analyst opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
  We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

• Supports multiple facilities as a key clinical IT resource for implementation and support of a broad set of clinical applications.
• Leads and facilitates multiple facility core clinical systems team on clinical IT activities
• Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests
• received from the division Service Desk or other division or facility service resources; provides status on user issues
• Works with enterprise and division subject matter experts and services resources and the enterprise Service
• Desk in managing resolution of clinical application incidents and requests
• Serves as project leader for facility-based implementations of clinical applications software releases and new products, may also facilitate multiple facility-based implementations of clinical applications software releases and new products
• Provides on-call assistance as needed.
• Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and implementation for the facility
• Facilitates and manages maintenance of multiple facilities specific dictionaries
• Provides input to customize base division policies and procedures, training, and best practices for use within multiple facilities
• Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed
• Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications
• Coordinates facility clinical application reporting requests and assists with defining report requirements and validates reporting results for supported facilities
• May develop clinical application reports as needed
• Performs quality audits and tracks metrics related to clinical application use
• Participates in meetings as a member of facility clinical leadership for supported facilities
• Promotes system security and patient confidentiality and helps ensure compliance
• Coordinates the execution and use of tools for audits
• Builds strong relationships at supported facilities with core customer base (nurses, physicians, core team members, etc.) and facility leadership
• Adheres to Code of Conduct and Mission & Value Statement
• Participate in special projects as needed and performs other duties as assigned