It starts with YES!
At Optus, we are committed to creating exceptional employee experiences. As part of the People & Culture team, we strive to build a workplace where everyone feels valued, supported, and empowered to thrive. We partner with the business to deliver innovative HR solutions that drive performance, foster a culture of growth, and make Optus a great place to work. If you are passionate about making a difference and want to be part of a dynamic team, we invite you to join us.
This role will actively manage complex employee relations matters end to end within Optus. The Senior ER Consultant reports to the Associate Director, Employee Relations (Case Management) and will act as a point of escalation for the rest of the Senior Advisory team.
The day to day
Manage complex employee relations matters from start to finish, navigating ER litigation up to conciliation/conference, including Unfair Dismissals, General Protections claims, and Stop Bullying/Sexual Harassment orders.
Lead and oversee workplace grievances and investigations, addressing sensitive concerns related to bullying, harassment (including sexual harassment), discrimination, racism, vilification, and victimization.
Expertly manage disciplinary processes, ranging from informal conversations to formal actions, including termination of employment, ensuring fairness and compliance.
Provide insightful guidance and coaching to leaders on effectively managing employee performance concerns, promoting a culture of constructive feedback and improvement.
Oversee the management of employees on long-term sick leave, providing support and ensuring compliance with relevant policies and legislation.
Serve as a key point of escalation for the team, offering guidance, coaching, and support to enhance their expertise and effectiveness.
What makes you a great fit?
Tertiary qualifications in HR, ER, Legal or a related field.
Extensive experience providing ER advice within a fast-paced, large organisation.
Demonstrated experience in conducting conciliations in the FWC or other employment tribunals.
Hands-on experience in leading workplace investigations, disciplinary matters, grievances, and terminations, ensuring procedural fairness and legal compliance.
Proven ability to manage multiple stakeholders across different parts of the organisation, adapting your approach to their varying levels of experience in ER matters.
Experience in the creation and facilitation of engaging and informative training programs.
Perks we love at Optus
3 days in the office, 2 days remote – with flexible hours to suit!
Inclusive paid parental leave, up to 16 weeks for the primary care giver.
Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’.
Own your own growth by accessing an extensive online and facilitator led learning catalogue.
Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office.
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!
Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We’re here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.

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