ABOUT KLICK HEALTH

Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. And we’re still growing fast, even after two decades. What does that mean for you? As Klick experiences exponential growth year-over-year, so do the people who help make it happen. Because we’re constantly evolving and changing, we invest in talent early and often, to develop future leaders at all levels. We’re one of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing. We know that career paths are seldom simple and straightforward. And that’s an asset. If you feel like you’d be a good fit for this role, we encourage you to apply and take the first steps to starting your career journey at Klick!

JOB DETAILS

We are looking for a Senior Engagement Director to join our Scientific Innovation and Medical Communications department. The Senior Engagement Director plays a pivotal role in leading client engagement strategy, driving execution excellence, and shaping innovative solutions that advance client objectives. This role combines hands-on team and client management leadership with strategic stewardship and guidance.
Senior Engagement Directors assume responsibility for understanding medical communications strategy in depth while leading cross-functional teams to deliver excellence in execution. They partner closely with clients to anticipate evolving needs, identify growth opportunities, and ensure our solutions deliver measurable impact. This role requires balancing strategic leadership with operational oversight—guiding the internal team while working in concert with medical communications leadership to ensure long-term business growth.
The Senior Engagement Director, working in close conjunction with the project management team and other internal stakeholders, ensures all projects are delivered on time, on budget, on strategy, and in alignment with regulatory and healthcare compliance requirements. This individual must be adept at building trusted client relationships, mentoring teams, and contributing to a culture of innovation, collaboration, and accountability.

KNOWLEDGE/EXPERTISE

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• Advanced understanding of both commercial and medical affairs medical communications, as well as applicable pharmaceutical/healthcare industry regulations and compliance criteria

• Strong grasp of healthcare, technology, and digital innovation trends, with the ability to translate insights into strategic opportunities.

STRATEGIC SKILLS/TOOLS

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• Exceptional presentation, written, and verbal communication skills.

• Ability to anticipate client needs and design solutions that align with both scientific integrity and business objectives.
• Deep knowledge of client business drivers, competitive landscape, and broader industry dynamics.
• Demonstrated ability to bridge medical objectives with strategic recommendations that deliver value.

YEARS OF EXPERIENCE/DEGREE

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• 10+ years of experience in medical communications, healthcare communications, or life sciences marketing.

• Previous experience in a medical communications agency is required.
• Proven success in managing complex client engagements, multi-stakeholder programs, and cross-functional teams.
• Strong business acumen with demonstrated ability to drive account growth and financial performance.
• BA/BS degree in Business, Science, or related field required; advanced degree preferred.

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• Oversee financial health of assigned accounts, including forecasting, budget management, and profitability.

• Ensure accurate and timely completion of timesheets, budgets, and expense reports.
• Support medical communications senior leadership in financial planning and growth strategies.