Senior Engagement Manager at Reply

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

130000.0

Posted On

08 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Engagement Management, Business Analysis, Product Management, Digital Experience Platforms, Content Management Systems, Agile Methodologies, SDLC, JIRA, Azure DevOps, IT Platforms, Software Launch, Cross-Functional Teams, Digital Product Strategy, Client Stakeholder Management, SCRUM Ceremonies, Documentation

Industry

IT Services and IT Consulting

Description

Sagepath Reply is a full-service digital marketing and technology company driven by purpose and fueled by passion to make a difference in how humans interact with technology in a more effective and efficient way. Our clients consist of Fortune 1000 companies across several industries, and we help guide them through digital transformation with the belief that even the smallest detail can make a big difference in making a connection with users and driving conversion and ROI. Our services include digital marketing, user experience, creative, development, and optimization with high-level partnerships with Optimizely and Kentico. As a Sr. Engagement Manager, you will be responsible for driving the overall account strategy on behalf of our clients, documenting the solution, and ensuring the final deliverable meets client goals and end user needs. Sr. Engagement Managers are responsible for ensuring a trusted and long-term partnership with our clients. You are responsible for project managing all client deliverables, account growth, setting the overall strategic direction and vision, and developing solutions that inspire the team and client. You should have a strong digital background, and a consultative approach for problem-solving. \n Responsibilities Primary client contact, providing short- and long-term strategic counsel, as well as overall fiscal responsibility for the account Effectively manage full project lifecycles, creates and maintain detailed project plans and reports, according to Sagepath’s SDLC process, that communicate tasks, milestone dates, status and resource allocations Facilitate client stakeholder working sessions and interviews in order to elicit and document business, non-functional, functional and technical requirements as well as project KPIs Lead SCRUM ceremonies including backlog refinement, standup, sprint planning, and retrospectives. Ensure delivery teams across UX, design, analytics, marketing, QA, and development remain aligned and working toward SOW commitments. Maintain client documentation and knowledge repositories (e.g., SharePoint, account artifacts, project history). Minimum Requirements 5 years of experience inProject/Engagement Management, Business Analysis, or Product Management. Proven experience in successfully delivering DXP projects or working extensively within a content management system (CMS) environment. (Kentico, Optimizely, Sitecore, AEM or similar) Working knowledge of SDLC and Agile methodologies, with hands-on experience using JIRA and/or Azure DevOps. Experience launching IT platforms or software for enterprise-level clients. Ability to manage multiple projects under tight deadlines while maintaining high-quality delivery. Preferred Qualifications Background supporting cross-functional digital delivery teams (UX, design, development, QA, analytics, marketing). Experience defining or evolving digital product strategy within enterprise environments. \n About Reply Reply specializes in the design and implementation of solutions based on new communication channels and digital media. Reply is a network of highly specialized companies supporting global industrial groups operating in the telecom and media, industry and services, banking, insurance and public administration sectors in the definition and development of business models enabled for the new paradigms of AI, cloud computing, digital media and the Internet of Things. Reply services include Consulting, System Integration and Digital Services. The base compensation range for this full-time position is between $110,000 - $130,000 plus benefits. Compensation decisions are supported through market data, where regional variances may exist based on cost of labor. We also take into consideration prior experience, relevant skills, education and/or training, certifications and as applicable, other required qualifications. If you have questions regarding compensation, the talent acquisition team can provide relevant details during the interview process. Reply is an equal opportunity employer. We are committed to provide equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you need assistance and reasonable accommodation due to a disability during the application or the recruiting process, email us at jobusa@reply.com. Visit our website at www.reply.com to learn more about our open roles.

Responsibilities

The Senior Engagement Manager is responsible for driving the overall account strategy, ensuring deliverables meet client goals, and maintaining a trusted partnership with clients. This role involves project management of client deliverables and developing strategic solutions.