Senior Engineer Customer Quality and Complaint at Infineon Technologies AG Australia

Malacca City, Malacca, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Quality, Complaint Management, Problem Solving, Digitalization, Data Analytics, Quality Management, SAP, Tableau, MS Office, Statistics Tools, FMEA, 8D, 5why, Electronics, Production Management, Physics

Industry

Semiconductor Manufacturing

Description

Responsible of contact for Customer Quality topics, liaising with different areas within Infineon as the customer advocate to fulfil the interests of the customers and Infineon Manage Customer Complaints (FARs) for designated customers respectively product lines within PSS, playing the roles of Customer Interface, Complaint Manager and FAR Coordinator whenever applicable, to drive proper problem resolution within the agreed target dates and according to customer and IFX process requirements Liaise with Business Lines, FA Labs and Customer Quality teams in different regions, to drive product and process improvements, resolve customer issues and secure resources for the management of FARs and other customer requests Conduct Moderate Problem Solving (8D) teams involving other functions within and outside of PSS, facilitating teams to solve problems, identify gaps and trigger improvements Contribute to digitalization projects, identifying processes where digitalization or artificial intelligence bring strong benefits in quality and speed Contribute whenever required to improvement projects focusing on Quality and Customer Satisfaction within the scope and mile stones defined by the PSS Management team Bachelor's degree Engineering in Production Management, Electronics, Quality Management, Physics or any equivalent related field Have at least 1 year of working experience in a quality related function ideally in semiconductors and their production Capability to make decisions in complex environments and work under pressure Good in data analytics and managing quality of software is a strong plus Knowledge and experience in problem solving methods, procedures and tools (e.g. 8D, FMEA, 5why, etc.) Experience in SAP, Tableau, MS Office and knowledge of statistics tools such as Minitab is well-desired Fluent in English is mandatory and German is a plus We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.

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Responsibilities

The Senior Engineer Customer Quality and Complaint is responsible for managing customer quality topics and complaints, acting as the customer advocate within Infineon. This role involves liaising with various teams to drive problem resolution and product improvements while ensuring compliance with customer and company processes.