Senior Engineer (Digital Collaboration) at NATO

Braine-l'Alleud, Wallonia, Belgium -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Audio Visual systems, ITIL, Incident management, Change management, Problem management, Service level management, Continuous service improvement, Customer relationship management, Team management, Vendor management, Crestron, Extron, AMX, Televic, Dante, Project management

Industry

IT Services and IT Consulting

Description

Who we are: For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia. Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff. Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge. About the job: Based in Braine L’Alleud, Belgium you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join the NATO Digital Workplace Centre (NDWC), which is responsible for the Digital Workplace, covering operational NATO services, across all content classifications and security domains, for desktop computing, mail, instant messaging, video teleconference (VTC), content services platforms, telephony, printing and mobility services. NDWC responsibilities also cover the support of digital events, meetings and large-scale conferences for both the Agency and NATO stakeholders. NDWC also has the responsibility for driving the future roadmaps of these services across the NATO Enterprise to enable a NATO Digital Workplace through new services. We are looking for a driven and enthusiastic Senior Engineer (Digital Collaboration) who will take on the following roles and responsibilities: Organize the work for the Audio Visual team in order to deliver the Audio Visual service in accordance with customer service agreements (SLA, SSP, etc.) across the customer and NATO AoR (including missions and exercises), ensuring the expected level of quality, security and support; Plan, lead and monitor the implementation of the outsourcing and continuous service improvement initiatives; Lead and monitor the Service Request, Incident, Change and Problem Management for the Audio Visual service adhering to ITIL best practices; Participate in projects by representing and proving governance, guidance and mentorship on the Audio Visual Service component of the project, as required, to enable successful execution and to enhance and improve the existing infrastructure and services; Perform team management tasks like performance review, time management and resource management. For a full list of duties, please review the job description on the NCI Agency career site. About you: The valuable knowledge and experience that you bring to this role are: A minimum requirement of a Bachelor’s degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency, that is, at least 10 years extensive and progressive expertise in duties related to the function of the post; Experience in incident, change and problem management methodologies; Experience in service level management and continuous service improvement; Experience in in Service Catalogue development and improvement; Excellent customer relationship management abilities; Excellent analytical and listening skills to capture requirements and identify problems and risks; Excellent communication skills to be able to explain complex topics to different audience types; Proven experience as a people manager in a technology support or technical project delivery environment; Extensive experience as line manager and provide evidence of having the ability of being a motivator and mentor; Minimum 3 years of experience managing vendors and vendor contracts; Proven experience in managing the processes resulting in the architecture, design and deployment of complex Audio Visual solutions for all types of AV rooms including video walls, large meeting rooms, boardrooms, and video conferencing rooms; Familiarity with AV solutions from main vendors like Crestron, Extron, AMX and Televic; Familiarity with AV protocols and networking like Dante; Fluency in English, both written and spoken. This position is temporarily based in Braine L'Alleud, Belgium, pending completion of the new SHAPE facility at Camp Casteau in Mons. The Braine L’Alleud site is expected to close by end 2027, with future duty stations shifting to Brussels or Mons, depending on function and business needs. What we offer: Genuinely meaningful work as part of the most successful alliance in history; 5 year contract with competitive tax-free salary and household and children’s allowances; Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave; Excellent private health insurance scheme; Generous annual leave of 30 days plus official holidays; NATO Pension Scheme; Development programs such as professional training, wellbeing, and more. To learn more about NCIA and our work, please visit our website. The NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability. Additional details on the conditions of application can be found here via the NCIA career site.

Responsibilities

The Senior Engineer will lead the Audio Visual team to deliver services in accordance with SLAs and manage the implementation of outsourcing and service improvement initiatives. They will also provide governance and mentorship on AV projects while performing team management tasks such as performance and resource oversight.