Senior Engineer I, Field Service at ASM

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

0.0

Posted On

08 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Service Engineering, Hardware Troubleshooting, Project Management, Customer Relationship Management, Technical Documentation, Installation Management, Continuous Improvement, Collaborative Partnership

Industry

Computers and Electronics Manufacturing

Description

Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. POSITION SUMMARY ASM is recruiting for Field Service Engineer in our CVD/EPI/PEALD/Furnace business function. You will be part of a team providing support / trouble shooting at client site. As a key driver of business success, you will play a vital role in strengthening and enabling business success through developing and improving processes run on our toolsets at customer sites. JOB RESPONSIBILITIES Maintain tool uptime and ensure excellent execution of installation and support of hardware issues. Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders. Understand and build long-term innovative global technology systems that enable enhanced customer relationships. Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up. Drive continuous improvement of the customer experience through team, hardware, software, and support tool development. Drive and manage new product installs and subsequent hardware development. Projects manage new evaluations and ensure the success of the project. Additional assigned tasks when necessary. Business travel is required when necessary. REQUIREMENTS Bachelor’s degree in Engineering discipline Proven success in building collaborative partnerships with customers and internal stakeholders Ability to work in a team environment with tight deadlines and multiple priorities English language fluency is required as you will be working with international clients and customers Apply today to be part of what’s next. We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect. To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube. ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

Responsibilities

Maintain tool uptime and provide hardware installation and troubleshooting support at client sites. Drive continuous improvement of the customer experience and manage new product evaluations and installs.