Senior Engineer II, Global Product Support at ASM

Tama, , Japan -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

0.0

Posted On

26 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

PEALD, PECVD, Plasma Technology, Troubleshooting, Semiconductor Manufacturing, Customer Facing Support, Technical Communication, Project Management, Root Cause Analysis, English Proficiency, Japanese Proficiency, Mandarin Proficiency, Stakeholder Management, Cross-functional Collaboration, Test Plan Development, BKM Documentation

Industry

Computers and Electronics Manufacturing

Description

Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. Job's mission You will play a key role in ensuring the performance, reliability, and success of our advanced plasma-based semiconductor equipment. This role places you at the center of customer-facing technical support, working closely with key global customers, while partnering with engineering teams in Tama and collaborating with global colleagues across Japan, Korea, and the United States. Through deep technical expertise, strong ownership, and clear communication, you will directly contribute to ASM’s ability to deliver world-class support in a fast-moving, innovative environment. What you will be working on The product Expert Understands and tracks top Product Issues and is focused to drive these issues to closure Owns NPI and CIPs -- Test plan development, execution of test plan in the demo lab, drives implementation plan for the field Defines BKM’s, Documents BKM’s, Communicates BKM’s Communication is Critical – Pass down of daily status and current issues Internally – to management and engineering are we working on the right things in Phx to address the customers top issues Externally – are we aligned with the customer on the plan to address each issue is the customer aware of what Phx is doing to address their top issues Taskforce Team leader – set up the meetings, communicate minutes, drive action items owners to complete their tasks What we are looking for Bachelor’s degree in Mechanical, Electrical, Aeronautical Engineering, or related science (practical experience is considered more important than formal education) Hands-on experience with PEALD/ PECVD / plasma technologies preferred Strong background in troubleshooting semiconductor manufacturing equipment Experience with plasma-related processes (e.g., PEALD, PECVD, etching); experience at semiconductor companies preferred Ability to communicate effectively in English and Japanese for internal and external discussions, including U.S.-based customers Proven customer-facing experience with the ability to explain issues, root causes, and manage expectations Strong sense of ownership with the ability to drive issues end to end and follow through to resolution Willingness and ability to travel globally (up to 50%) What sets you apart Mandarin proficiency, beneficial for supporting our largest customer Experience working with senior stakeholders Strong presentation and expectation-management skills Experience collaborating in cross-functional, global teams A mindset driven by teamwork, clear communication, accountability, perseverance, and problem-solving ownership Apply today to be part of what’s next. We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect. To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube. ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

Responsibilities

Ensure the performance and reliability of plasma-based semiconductor equipment by driving product issues to closure and owning NPI and CIP processes. Act as a technical bridge between global customers and internal engineering teams to implement best known methods and resolve critical issues.