JOB DESCRIPTION & REQUIREMENTS

• Participate in maintenance standby duty to cover 24x7 support on rotational basis preassigned by the team lead
• Ensure SLA Level is achieved every single fault case.
• Ensure escalation is carried out when a fault call is beyond the knowledge of L1/L2.
• Attend to daily call assignment when not in standby during office hours.
• Perform weekend or after office hours duty though not on standby if required.
• Attend to preventive maintenance not limited to hardware inventory.
• Follow up case from opening till closure.
• Update incident tickets properly and promptly.
• Degree in IT or related fields with at least 5 years of relevant experience in Checkpoint Firewall and Cisco Switching and Routing

Please refer the Job description for details