Strategy• Develop bus schedules that reflect Public Transport Agency strategic objectives and enable seamless integration with metro and other transit modes in line with defined processes.• Supervise required reserve ratios of buses and drivers using actual performance data and international best practices to maintain sufficient operational resilience and service continuity.• Determine requirements for advanced scheduling systems, AI platforms, and related technical programs, leading proofs of concept and roadmaps that enhance network planning, OCC integration, and scheduling capabilities.• Export error free scheduling system data to technical systems in other departments within the agreed timeline.

Operations• Prepare and maintain detailed bus schedules in RTA systems that meet quality standards, stakeholder requirements, and agreed timelines across all public transport lines.• Ensure concerned departments receive timely notifications of service changes so they can arrange required buses, drivers, maintenance activities, transportation systems updates, and customer service resources.• Develop and export system technical requirements and operational data for the public transport network to RTA systems.• Maintain comprehensive, up-to-date information on bus services, including routes, timetables, fares, conditions of carriage, destination boards, and passenger information displays.• Ensure scheduling system availability, correct security-level user access, and resolution of GIRO scheduling system issues through coordination with IT teams, vendors, and technical committees.• Coordinate with managers, staff, and representatives on scheduling information, system improvements, administrative tasks, and provide responses to Tarasul letters and CRMrelated matters as required.• Manage events, manual and unplanned schedule changes by preparing implementation plans and prepare service changes notices.• Ensure the system availability to the schedulers at the appropriate security level (system user access).• Deploy scheduling staff and surveyors with bus drivers before and after network changes to inform passengers, brief depots, and gather feedback on diversions, roadworks, and operational issues.

Product / Process Improvement• Support to evaluate service reliability by comparing planned and actual running times, conducting field surveys and route recces, and analysing OCC data to recommend improvements and OTP dashboards.• Update and develop the scheduling system and associated technologies to include geographic maps and bus lines and to support new systems, TSD enhancements, electric buses, and the OCC roadmap.• Create and maintain public bus network and operations databases in the scheduling system, and provide performance, OTP, and service change reports to PTA stakeholders.• Coordinate with scheduling system vendor, in case of any difficulties in system performance on its various modules.• Coordinate with managers, staff, and representatives regarding the provision of scheduling information and system improvements.

• Physical Working Conditions• Work mainly in an office environment using scheduling systems, with weekly site visits to routes, depots, OCC, and stations for surveys and stakeholder meetings.