COMPANY OVERVIEW

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

BASIC REQUIREMENTS

• Fundamental Knowledge of VMware and NSX
• Fundamental Knowledge of Microsoft Server Family including core servers, High availability always on clustering, IIS (web hosting), Application Request Routing, files shares.
• Fundamental Knowledge of network principles, WAN technologies, routing and Global Load balancing.
• Fundamental Knowledge of Microsoft SQL
• Experience with SIP technologies including WebRTC.
• Experience with/architecting or supporting Azure
• Strong troubleshooting and problem-solving skills.
• Strong business/customer facing experience
• Experience/Desirable with Web Map Services
• Experience/ Desirable with REST API interfaces
• ITIL Foundation
• Must be able to work ‘On-Call
  IMPORTANT Must be able to attain SC and NPPV3 clearances

TRAVEL REQUIREMENTS

Under 10%

Provides incident investigation and gathers information to enable incident resolution, ensures that incidents are handled according to agreed procedures, Priorities, diagnoses incidents and advises relevant persons/customers of actions taken.
Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents
Investigates escalated, non-routine and high-impact incidents to responsible service owners and seeks resolution. Facilitates recovery, following resolution of incidents. Ensures that resolved incidents are properly documented and closed. Analyses causes of incidents, and informs service owners to minimise probability of recurrence.
Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures
Provisions/installs, configures and maintains infrastructure services and components. Monitors, measures and reports on infrastructure load, performance and security events. Identifies operational issues and contributes to their resolution. Carries out agreed operational procedures, including backup/restore, using supplied infrastructure tools and scripts. Carries out agreed system software maintenance tasks. Automates routine system administration tasks to specifications using standard tools and basic scripting.
Maintains knowledge management systems and content to meet business needs. Supports others to enable them to complete knowledge management activities and form knowledge management habits. Supports changes to work practices to support capture and use of knowledge.
Provide a 24/7 support service utilizing a on call pattern of 1 week in every 4 weeks.