Do you love working with client users, enjoy working on many different types of tasks and conscientious about ticketing and documentation too? Would you like a telecommute, remote support role with opportunity to grow? Are you self-motivated with excellent customer and communication skills, and highly organized?

DO YOU HAVE EXPERIENCE …

• Responding to user requests for technical assistance via phone and email?
• Working with Microsoft cloud solutions for business?
• Diagnosing and resolving workstation and server hardware and software issues?
• Performing basic, routine server maintenance tasks, including; backup/recovery testing, patch management, anti-malware cleanup and server log review on Microsoft servers?
• Identifying and escalating situations requiring urgent attention?
• Logging and tracking all help desk interactions into ticketing system?
• Completing projects related to workstation and server configuration as assigned?
• Creating documentation for internal standards and end-users?
• Following standard procedures?

ABOUT TECHMENTUM

Techmentum is an IT Managed Services company that provides full-service IT support to small and medium businesses in Northern, New Jersey and Denver, CO Metro area. We believe I.T. should stand for
Integrity and Trust when it comes to our clients. Our IT services are from A to Z for our clients; ranging from helping a user with a problem or providing CTO level advice.
We’re always looking for self-motivated, technology talented people so if you like to work with and in small business environments, we’d love to hear from you

Please refer the Job description for details