JOB SUMMARY

The Senior Engineering Advisor is a senior-level technical authority responsible for resolving the most complex network and cloud infrastructure issues across a diverse client base. This role requires expert-level knowledge in both on-premises and cloud environments, with a focus on delivering secure, stable, and high-performing network solutions. As the top escalation point within the organization, this engineer leads in-depth root cause analysis, mentors team members, and contributes to the development of best practices and process improvements. By combining technical leadership with hands-on problem-solving, this role plays a critical part in maintaining service excellence and driving innovation across Integrity’s technical operations.
This is a hybrid position requiring two days in the Integrity office.

QUALIFICATIONS & SKILLS

• 7+ years of experience in IT solution design, architecture, or consulting, preferably within an MSP environment.
• Relevant technical certifications (e.g., Microsoft, Cisco, AWS, VMware, or equivalent).
• Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).

QUALIFICATIONS & SKILLS

• 8+ years of hands-on experience in enterprise networking, preferably in an MSP or multi-client environment.
• Strong expertise in routing and switching (OSPF, EIGRP, VLANs, STP, etc.) across multi-vendor environments.
• 5+ years of experience in cloud networking, including Azure (preferred) or AWS/GCP-based networking solutions.
• Strong Microsoft 365 skills in deploying, migrating, and managing Microsoft 365, Entra ID, SAML, Intune, Conditional Access policy, MDM/MAM
• Advanced troubleshooting skills with firewalls, VPNs, SD-WAN, and hybrid networking.
• Experience supporting multi-vendor network environments (Cisco, Meraki, Sonicwall, Aruba, Fortinet, etc.).
• Proficiency in network automation, scripting (Powershell, Python), and MSP RMM tools (Automate, PRTG, etc.).
• Strong understanding of cybersecurity principles, including best practices for network security, segmentation, and zero-trust architectures.
• Excellent documentation and communication skills, with the ability to explain technical concepts to non-technical clients.
• Expert-level troubleshooting and problem-solving abilities across on-premises server/software infrastructure and cloud environments.
• Cloud networking expertise with a focus on hybrid and cloud connectivity. Strong leadership and mentorship skills to support level 1-3 engineers.
• Excellent communication skills for technical and non-technical audiences.
• Proactive mindset with a focus on continuous improvement and automation.
• Ability to manage high-priority incidents and collaborate with clients, vendors, and cloud service providers.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

• Sitting for extended periods while working at a computer.
• Occasional lifting and moving of IT equipment (e.g., laptops, desktops, peripherals, or small networking devices) weighing up to 40 lbs.
• Hybrid work model – combination of remote work and in-office presence.
• Office setting: Open-space office environment with shared workstations and collaborative areas.
• Remote work: Requires a reliable internet connection and a dedicated workspace, free of distractions, for focus and productivity.
• Collaboration: Regular virtual meetings, calls, and team interactions through digital communication tools.
• Pace of work: Fast-paced environment requiring multitasking, attention to detail, and adaptability.

ADDITIONAL DUTIES:

• Participate in the on-call rotation as required.
• Attend and contribute to professional and technical training sessions, sharing key insights for individual and organizational improvement.
• Perform other tasks as assigned to support business objectives.