OUR VISION IS TO BE THE UNIVERSAL SYMBOL OF TRUST, BRINGING CONSUMERS AND BUSINESSES TOGETHER THROUGH REVIEWS. WE ARE WELL ON OUR WAY—BUT THERE’S STILL AN EXCITING JOURNEY AHEAD. JOIN US AT THE HEART OF TRUST.

We’re looking for a Senior Enterprise Account Manager to join our new Enterprise team in Milan. The Account Management/Customer Success team plays a crucial role in Trustpilot’s commitment to building trust and transparency between consumers and businesses around the world. The team is responsible for the after-sales customer journey, making sure they are satisfied and use our product to its real value.
About the Role
As part of our Account Management/Customer Success team, you will contribute to Trustpilot’s aim of building trust and transparency between consumers and businesses worldwide. This role goes beyond maintaining customer relationships—it’s about strategic expansion, ensuring clients get the most out of Trustpilot while contributing to commercial success.
This position is based in our Milan office, and we are looking for someone onsite, who will have the opportunity to work alongside colleagues in our hybrid working set-up.

STILL NOT SURE?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We’re keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don’t worry if you’re looking at this job description and feel like you don’t meet all the requirements, we’d still really like to hear from you!

ABOUT US

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

• Manage and develop relationships with our Enterprise customers in Italy, ensuring they derive maximum value from Trustpilot’s products.
• Drive revenue growth by identifying upsell and cross-sell opportunities and expanding Trustpilot’s footprint within key accounts.
• Act as a trusted advisor, understanding customer business objectives and aligning Trustpilot solutions to their needs.
• Provide best-practice insights that maximize ROI and business impact.
• Negotiate and manage contract renewals, ensuring high retention rates and minimizing churn.
• Identify new revenue streams by mapping accounts and uncovering growth potential.
• Collaborate with internal teams (Sales, Product, Engineering, Support) to advocate for customer needs and enhance their experience.
• Lead engaging business reviews and presentations, enhancing Trustpilot’s position as a value-driven partner.
• Onboard new clients, ensuring a seamless transition and full utilization of their paid subscriptions.