Location
Hungary - Budapest
Travel required
No travel is expected with this role
Job category
Digital & technology
Relocation available
This role is not eligible for relocation
Job type
Professionals
Job code
RQ093454
Experience level
Intermediate
Job summary

KEY ACCOUNTABILITIES:

The role involves working with Team Leaders and technicians to provide 3rd Line Network support and design/Engineering efforts. The services offered are in co-ordination with other IT disciplines for problem diagnosis and resolution, provision of agreed Management Information and monitoring of Service delivery Group as per agreed division of responsibilities.
Ownership and follow through/resolution of all issues impacting service/Operations.
Work effectively with customers, analysing their needs, problem solving, agreeing/sharing solutions with Onsite counterparts.
Responsible to maintain departmental standards and quality initiatives in all aspects of work.
Setup monitor and maintain the network systems.
Working as an effective member of the team and developing good working relationships with business and/or IT colleagues.
Maintaining own training and technical knowledge up to date in line with changing IT Infrastructure.
Effectively leading administration, planning, meetings and prioritising own workload.
Strong Management focus with emphasis on call, incident and problem management, relationship management.
Implementation / Design of appropriate KPI’ metrics and Service Level Management to lead at all levels with the department and individual level.
Maintain a high level of interaction with all internal/External customers/BUs.
Networking- Achieve by influencing and collaborating across national and functional borders internally.
Proactively adhere to the regulatory requirements (India and International as appropriate) and Group standards. Ensure that the data & processes for which you are responsible and are fully compliant. Deliver the intended outcome for the Company and its customers.

ESSENTIAL EDUCATION:

Bachelor’s degree in computer science, Information Technology, or a related field. Advanced degrees or certifications are a plus.

ESSENTIAL EXPERIENCE:

5+ years of overall experience.
Experience in handling large and complex IT Operations and relationship management in Remote IT infrastructure management with a strong focus on Incident management / project management.
Experience in handling a d Infrastructure Environment
Exposure to best practises by working in a MNC culture or large Indian based company maintaining global services to and from parent company locations.
Validated experience as a Senior network engineer or in a similar role, with focus on network & security
Strong knowledge of network protocols, network architectures, and network security principles.
Proficiency in scripting languages, such as Python, Perl, or PowerShell, and (optionally) experience with programming languages like Java, C++, or Ruby.
Extensive hands-on experience with network automation tools and frameworks, such as Ansible.
In-depth understanding of SDN concepts and experience with SDN technologies.
Solid understanding of network monitoring and analytics tools, such as Logic Monitor, Viavi, and other common industry tools.
Strong troubleshooting and problem-solving skills, with the ability to analyse complex network automation issues and provide effective solutions.
Excellent English verbal / written communication / analytical and presentation skills
Having ITIL Foundation v3 certification or knowledge
Good understanding of the IT infrastructure components and be able to manage major incidents and priority issues.
Ability to coordinate and work through all teams in IT Operations
Flexible, ‘can-do’ attitude and willing to take responsibility.
Strong sense of task ownership and task delivery to agreed dates.
Ability to continually learn the changes to the infrastructure and assess impact.
Ability to work under pressure and take on any departmental ad-hoc activity.
Event / Incident / Problem & Change Management skills
Analytical Skills – Management Information / Reporting
Communication and Interpersonal skills
Client management skills
Task planning and execution skills
Knowledge of automation and scripting

SKILLS:

Commercial Acumen, Communication, Data Analysis, Data cleansing and transformation, Data domain knowledge, Data Integration, Data Management, Data Manipulation, Data Sourcing, Data strategy and governance, Data Structures and Algorithms (Inactive), Data visualization and interpretation, Digital Security, Extract, transform and load, Group Problem Solving

The role of Senior Enterprise Network Engineer is of leading Operations infrastructure and designs in IT Operations. Involve in planning, directing, designing, coordinating, and administering network systems and subsystems; resolving network operational issues; maintaining computer, network hardware and software; and providing information, direction and/or recommendations to L2/BAU teams.
The role is responsible for fixing support of networks either on e-mails or calls. They’ll need to diagnose and offer repair instructions remotely, as well as in person. The role would require monitoring network access for bottlenecks, security threats or problems with connectivity. They might also configure and maintain security devices to ensure the safety of company software, systems and prevent data breach.
The incumbent would also participate in corporate initiatives and roll out strategies for areas within his/ her control to enhance the customer happiness and other departmental goals. Giving direction and mentoring the direct and indirect reports to enhance performance and benchmark them with best industry practices will be a crucial deliverable of the role. The role will also require building healthy working relationship with all the IT support teams and the business to ensure a flawless delivery of key performance indicators.