JOB OVERVIEW

This position is responsible for full performance complex work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support. Duties include providing front line support to end users through analyzing and diagnosing problems and determining a solution. This position may perform lead work over lower-level staff.
This position will be expected to be the primary support for a new implementation of the Epic Beans module, then will transition into a support role for Beans and Hospital Outpatient Departments (HOD).

MINIMUM QUALIFICATIONS

• EDUCATION – High School or GED
• EXPERIENCE – Minimum of four (4) years of related experience is required.
• Strong preference given to those applicants who have at least four (4) years of Epic Application Analyst experience.
• EQUIVALENCY – An Associate or Bachelor’s degree in a related field may substitute for the required experience
• CERTIFICATION(S) - Epic certification in primary application will be required within four months of hire. Team members will be sent to Epic for mandatory training and will be given two attempts to pass certification testing to maintain employment.
• Strong preference given to those applicants who have certification/experience with the Bean module or recent specialty module implementation.

• Analyzes and diagnoses complex system problems, identifies root cause, and then solves the problem or escalates issues to other appropriate IT staff when outside area of responsibility or expertise.
• Plans, designs, implements, maintains and provides ongoing optimization and support for applications.
• Gathers, validates, and translates complex technological requirements into design and development specification while providing product management.
• May be designated as a lead for their team, including scoping and triaging projects for the team.
• Collaborates with system users to and other IT professionals evaluate, plan, design, develop, test, implement and maintain systems.
• Addresses highly technical issues that occur during installation and maintenance activities.
• Completes or coordinates the preparation, coding, testing, and debugging of complex programs.
• Analyzes, designs and builds workflows to meet the needs of users.
• Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications.
• Gathers and analyzes information to resolve incidents and troubleshoot problems. Documents the process and resolves the problem.
• Documents design, application and technical specifications as appropriate. Works with others to create support and training documents.
• Identifies and clarifies reporting needs and expectations with end users and works with report developers to clarify data and reporting needs.
• May serve as a subject matter expert (SME) in the underlying data structure to assist report developers with complex report needs.
• Partners with vendor to troubleshoot and resolve system problems, to improve product performance and usability.
• Provides vendor with recommendations for system improvements.
• Reviews documentation for complex upgrades and monthly system updates. Evaluates possible changes and impacts with other analysts and end users.
• Supports end users and provides primarily Tier 2 and Tier 3 support for supported systems.
• Serves as a mentor to team members as requested for technical and customer support skills development.
• Acts as a project lead for complex projects.
• Simplifies complex workflows.
• Assumes on-call responsibilities as required