We are hiring a Front-of-Office Administrator (Maternity Leave Coverage) for ~18-24 months.

This full-time position offers a competitive salary, extended health benefits, and paid time off. Compensation will be commensurate with qualifications and experience.

Qualifications & Experience:

• Bachelor’s degree or a two-year diploma/certificate in administration, arts management, or a related discipline; equivalent relevant work experience will also be considered.
• Excellent verbal and written communication skills in English, with professional proficiency or fluency in Mandarin or Cantonese.
• Strong communication skills and a friendly, professional manner.
• Demonstrated ability to work effectively with children and creative individuals.
• Solid understanding of the dance world and studio operations, including competitions, examinations, performances, and various dance disciplines.
• Proficiency with the full Microsoft Office Suite, MailChimp, AKADA, and Canva; familiarity with social media platforms is an asset.
• Exceptional organizational skills, attention to detail, and the ability to stay focused in a lively, fast-paced environment with a large client base.
• Ability to manage a wide variety of tasks and balance long-term efforts with immediate priorities.
• Capable of working both independently and collaboratively as part of a team.
• Must be reliable, punctual, and able to commit to the full maternity-leave term.

Essential Responsibilities:

• Front-of-Office & Client ServiceMaintain a welcoming, professional and warm atmosphere for students, families, and visitors. Provide front-desk assistance in English and Cantonese.
• Act as a communication bridge between students, families, faculty, administration and community partners.
• Support students and families throughout their Academy experience, involving leadership when needed to maintain a positive environment for all.

• Daily Operations & AdministrationManage front-desk operations, calls, emails, and visitor support.
• Coordinate daily studio activities and maintain accurate accounts and billing records.
• Handle registrations, tuition payments, schedules and client accounts.
• Prepare correspondence and maintain digital and manual filing systems.
• Order supplies, manage inventory and uphold office procedures.

• Studio & Instructor SupportSupport instructors with studio coordination, attendance tracking, and communication.
• Assist with recital preparation, competitions, costume distribution, and event logistics.
• Help track and charge for costumes used in competitions and in-house performances throughout the year.
• Keep the lobby and front-office organized, and welcoming.

• Financial & Registration ManagementSet up billing cycles, track accounts, issue invoices, and process payments (online, POS, cash, or cheque).
• Manage entries for festivals, competitions, and examinations.
• Complete administrative tasks related to registration, scheduling, assessments, special projects, and performances (internal and external).

• Executive SupportProvide administrative support to Academy Directors, including scheduling and confirming meetings.

Professional Skills & Expectations:

• Strong organization, time-management and prioritization skills.
• Able to meet deadlines and stay focused in a lively environment.
• Work independently and collaboratively; manages stress effectively.
• Reliable, punctual and able to commit to a full maternity-leave term.
• Must be willing to work base hours during regular school year:
• o Mon–Wed: 12:30–6:30pmo Thurs: 12:30–7:30pmo Fri: 12:30–5:30pmo Sat: 8:30–4:00pmThree summer months operate on a Mon–Fri schedule; flexibility is essential
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