Overview:
Do you want to work in a fun and supportive environment?
At One Identity we know that companies with a strong positive culture perform so much better. That is why every day we strive to create a collaborative and inclusive working environment where our people can feel empowered to succeed.
At One Identity you may work from home, but you will never feel remote, or you can join the Hungarian offices in Budapest and Veszprém as well!
One Identity is a software vendor offering a comprehensive family of Identity Governance and Administration solutions across the world. Our mission is to help our global enterprise customers achieve their goals securely and efficiently.
We are currently recruiting for a Senior Escalation Engineer, based in Hungary, to help build our new generation of a SaaS cloud IGA solution. You will join an existing software development group, initially working on a project to host and operate our world-leading IGA products on Azure using the latest technologies and tools.

Responsibilities:

• You will analyse issues or defects reported by customers.
• You will collaborate with our software development team.
• You will provide telephone consultation at pre-determined times.

Qualifications:

• You should have 2 years’ experience in an engineering or support-related software role
• You should have a structured, analytical approach in problem solving software issues.
• You should have experience with strong troubleshooting issues in complex environments
• You should be familiar with providing fixes for partners, customers and professional services engineers.
• You should have strong communication skills with a pragmatic and proactive attitude
• You should be willing to learn and be taught, friendly and ability to work under pressure.
• You should have working proficiency and communication skills in verbal and written English

COMPANY DESCRIPTION

One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers.
When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.

• You will analyse issues or defects reported by customers.
• You will collaborate with our software development team.
• You will provide telephone consultation at pre-determined times