Overview:
Do you want to work in a fun and supportive environment?
At One Identity we know that companies with a strong positive culture perform so much better. That is why every day we strive to create a collaborative and inclusive working environment where our people can feel empowered to succeed.
At One Identity you may work from home, but you will never feel remote, or you can join the Hungarian offices in Budapest and Veszprém as well!
One Identity is a software vendor offering a comprehensive family of Identity Governance and Administration solutions across the world. Our mission is to help our global enterprise customers achieve their goals securely and efficiently.
We are currently recruiting for a Senior Escalation Engineer, based in Hungary, to help build our new generation of a SaaS cloud IGA solution. You will join an existing software development group, initially working on a project to host and operate our world-leading IGA products on Azure using the latest technologies and tools.
Responsibilities:

As an Escalations Engineer you will provide technical expertise for problems that the 1st line support team are unable to solve. You will investigate the requests and software issues escalated by 1st line support and liaise with development teams to resolve them.

• You will support Identity and Access Management products working with support engineers based worldwide
• You will collaborate with the engineering team to resolve product defects, plan enhancements and help resolve customer problems with the minimum amount of disruption to the customer.
• You will reproduce errors, and build test systems to help implement solutions
• You will monitor the case tracking system for newly-escalated customer issues and follow process to meet service level agreements.
• You will continue to update the global support organization with updates throughout the lifecycle of the customers service request in accordance with the service level agreement guidelines
• You will be available to handle priority escalations at fixed times outside normal office hours, according to the on-call schedule

Qualifications:

• You should have 3+ years of experience in software customer support or software development role
• You should be familiar with Microsoft .NET, and some coding experience using VB or C# would be desirable skillset
• You should have good knowledge of SQL (T-SQL preferred) and database management systems and architectures
• You should be familiar with administrating or maintaining one or more of the following systems: Microsoft Active Directory, Azure Active Directory or other directory services; Microsoft Exchange, Exchange Online, Microsoft SharePoint Online, SAP
• You should have strong analytical and problem-solving skills
• You should have strong interpersonal and communication skills

Nice-to-have:

• Basic skills for process automation (Scripting, PowerShell, Bash, Python)
• Basic skills about usage and working of Web / ReST APIs
• Working proficiency and communication skills in verbal and written English
• Have an enthusiastic, flexible, positive attitude
• Have a willingness to help others
• Be self-motivated, well-organized and proactive
• Eagerness to learn new concepts and keep up to date with evolving technologies.

COMPANY DESCRIPTION

One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers.
When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.

Please refer the Job description for details