Senior Estate Ambassador - OVID Napa Valley at OVID Napa Valley

St. Helena, California, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

37.5

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality, Guest Experience, Wine Knowledge, Relationship Building, Sales, Presentation Skills, Emotional Intelligence, Attention To Detail, Operations Management, CRM Systems, Team Leadership, Customer Relationship Management

Industry

Wine & Spirits

Description

Description Some visits become memories. The rare ones become stories guests tell for years. High above Napa Valley on the volcanic slopes of Pritchard Hill, OVID Napa Valley crafts wines of remarkable depth and character—limited-production expressions shaped by nature, discipline and a spirit of experimentation. Every bottle tells the story of this extraordinary place. The same philosophy guides our hospitality. We are seeking a Senior Estate Ambassador to help bring the OVID experience to life—welcoming guests with warmth, knowledge, and genuine passion while guiding intimate tastings and estate tours that reveal the artistry behind the wines. The Role As Senior Estate Ambassador, you are the steward of the OVID guest experience. You create personalized, memorable visits that reflect the estate’s luxury ethos while building lasting relationships with collectors and guests. You will host elevated tastings and tours, cultivate a personal book of business, and support the leadership of the hospitality team—stepping in as Manager on Duty when needed to ensure seamless daily operations. What You’ll Do Deliver Exceptional Hospitality Host elevated tours and tastings aligned with OVID’s hospitality standards Create personalized, welcoming experiences that engage guests and inspire lasting impressions Guide guests through wine selections with expertise, fostering relationship-driven sales Share deep knowledge of OVID’s vineyard, winemaking, and philosophy Maintain the estate and tasting environment with meticulous attention to detail Support private tastings, estate events, and special hospitality activations Cultivate Relationships & Drive Engagement Conduct personalized outreach to guests, members, and trade partners to build loyalty and drive visitation Develop a personal “book of business” through thoughtful follow-up and relationship management Partner with local concierges, luxury hospitality partners, and travel professionals to expand awareness of OVID experiences Capture guest preferences and insights in CRM systems to support long-term engagement Leadership Support Serve as Manager on Duty when needed, guiding daily hospitality operations Support Hospitality Associates with coordination of tastings, guest flow, and transactions Reinforce OVID’s culture, service standards, and brand story through leadership by example Assist with operational reporting, inventory tracking, and performance metrics Operational Excellence Open and close the estate with care and precision Manage order processing, fulfillment, and guest records with accuracy Collaborate with Winemaking and Marketing teams to stay current on wines, vineyard activity, and brand initiatives Participate in training and team development to continuously elevate guest experiences Requirements Who You Are You are a natural host with a passion for fine wine and meaningful guest experiences. You combine warmth and emotional intelligence with a polished, confident presence and thrive in high-touch luxury environments. You take pride in the details, enjoy connecting with discerning guests, and bring curiosity, professionalism, and collaborative energy to every interaction. Qualifications 2–3 years of experience in luxury hospitality or high-touch guest service Familiarity with premium or highly allocated wines preferred Strong communication and presentation skills Exceptional interpersonal and relationship-building abilities Experience with CRM systems and Microsoft Office preferred Professional appearance aligned with luxury brand standards Availability to work weekends and holidays The Environment This role is based at the OVID estate in St. Helena, CA, within a dynamic hospitality setting that includes indoor and outdoor guest experiences and occasional work in cellar environments. The role requires standing for extended periods, lifting up to 40 lbs., and managing multiple tasks simultaneously in a fast-paced environment . If you believe that great wine deserves unforgettable hospitality—and that every guest deserves a story worth sharing—we invite you to help shape the OVID experience.

Responsibilities

The Senior Estate Ambassador is responsible for delivering exceptional, personalized hospitality by hosting elevated tours and tastings that reveal the artistry behind the wines. This role also involves cultivating relationships, developing a personal book of business, and supporting leadership by serving as Manager on Duty when required.