WHO ARE WE?

We’re a forward-thinking technology provider committed to excellence, offering cybersecurity, communications, and managed IT services that evolve with our customers. Since 2000, we’ve helped companies stay connected and secure, providing the right solutions so they can focus on their goals, today and in the future.
Our mission is to leverage our expertise and trusted partnerships to empower businesses with innovative, cost-effective IT solutions. We pride ourselves on delivering superior service and a customer experience that’s reliable, honest, and tailored to our customer needs, making us their trusted, long-term partner for growth in the digital age.
Job Description
Location: Kidderminster
Salary range: £35,000 - £45,000
Are you a proactive IT professional with a passion for device management and customer excellence? Wavenet is looking for an experienced End User Device Management (EUDM) Engineer to join our growing team. In this role, you’ll be at the heart of managing and maintaining end user devices across a variety of customer estates using Wavenet’s cutting-edge toolsets.
If you’re driven by technical excellence, enjoy working closely with customers, and thrive in a fast-paced environment—this is the role for you!

As an EUDM Engineer, your role will include (but not be limited to):

• Managing deployment and maintenance of Windows Updates, OOB patches, applications, BIOS updates, and OSD tasks via our EUDM toolsets.
• Working closely with customers to test and document software deployments, ensuring a smooth change management process.
• Supporting and monitoring existing deployments, taking corrective action as needed to ensure performance and compliance.
• Becoming a trusted advisor to clients, offering mentorship and occasionally leading presentations or briefings.
• Delivering excellent service that enhances Wavenet’s CSAT and NPS scores by ensuring a top-tier customer experience.
• Producing detailed customer-facing compliance reports for various deployments.
• Collaborating on continual service improvements (CSI) to streamline operations and enhance frontline team support.
• Creating, updating, and sharing process documentation to improve knowledge sharing across teams.
• Supporting Wavenet’s vendor partnership accreditation through ongoing personal development and certification.

Qualifications