OVERVIEW

New Century Hall is looking for a dynamic and versatile Senior Event Manager to join the team.
The main objective of the role will be to assist the Operations Manager in leading all day-to-day operations smoothly, delivering first class events across a broad calendar of gigs, clubnights and private hires. It is important that this role be met with drive and ambition, with an aim to inspire, motivate and lead the team in this key management role, to bring to life a venue like no other.

EXPERIENCE / JOB REQUIREMENTS

• The Senior Event Manager must have previous management experience within an event venue (a minimum of two years).
• The Senior Event Manager must have prior knowledge of and be able to create Event Specific Risk Assessments where required.
• The Senior Event Manager will preferably have completed extensive training in the health and safety of customers/crowds (first aid training, ACT training etc)
• This role requires strong financial and administrative knowledge, including good use of excel, word etc.
• The Senior Event Manager must be focused and organised with good time management
• The role requires good bar experience and knowledge
• The Senior Event Manager must be adaptable and able to take on different managerial roles - people management, bar management, crowd management, security management etc.
• The Senior Event Manager must be able to remain calm under pressure whilst problem solving on the job.
• Flexibility – This role requires flexibility in terms of working patterns and shifts, we are open 7 days a week and expect the Senior Event Manager to embrace a variety of shifts including evenings and weekends.
• Passion – Hospitality is about creating a place where customers and staff alike come together to build a warm, welcoming, and enjoyable experience. Passion for music and events is key!
• Fairness – The expectation from every staff member is a fair and honest approach, this will always be at the core of our values and should be adopted and given to both staff and customers alike.
• Integrity – It is essential that punctuality, presentation, and an approachable demeanour be always adopted in the workplace. Lead by example. Always aim to maintain a positive and confident mentality. Be reliable and trustworthy.
• Teamwork – There is no ‘I’ in ‘Team’. It is crucial we all communicate as best we can with one another and help each other out, it’s important to build good and lasting relationships in the workplace.
• Accountability – In any leadership role you are responsible for the overall successful running of the area to which you control. You are accountable for the proper operation and development of the staff and product to which you sell.
• Creative Imagination - No idea is too small. We want our Senior Event Manager to come to New Century with an open mind and always be looking for the next best thing that will take our business above and beyond.
  Job Types: Full-time, Permanent
  Pay: £35,000.00-£38,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Financial planning services
• Free fitness classes
• Health & wellbeing programme
• Sick pay

Application question(s):

• Do you have prior knowledge of and are able to create Event Specific Risk Assessments where required?
• Have you completed extensive training in the health and safety of customers/crowds (first aid training, ACT training etc)

Experience:

• Event Venue Management : 2 years (required)

Work Location: In perso

KEY OBJECTIVES AND RESPONSIBILITIES

• The Senior Event Manager must assist in all operational aspects of the site, providing direct support to the Operations Manager and deputising their role in their absence.
• In this role you must deliver customer satisfaction by maintaining an exceptional standard of service and professionalism whilst achieving profitability in line with budget.
• The Senior Event Manager has a key role in representing the company’s best interest and must set high standards of personal presentation and behaviour at all times, leading by example.
• A positive attitude must be adopted towards teamwork, contributing to the smooth running of the premises, and interacting productively with other departments.
• The Senior Event Manager will lead a team of Event Managers; they must be prepared to manage, work with and train their team, providing support and guidance to all. This is all part of our commitment to developing our teams within the company.
• The Senior Event Manager will work closely and professionally with stakeholders, including security, cleaners, medics, contractors, security, police etc.
• The Senior Event Manager will typically work on most Live event days, acting as the point of call for all internal operations staff and external stakeholders.
• On non-event days, the Senior Event Manager will be preparing for future events - through forecasting, booking external contractors, training and developing staff or working on longer term projects.

OPERATIONAL DUTIES

• The Senior Event Manager will solely be responsible for the Venue building when the Operations Manager is, for whatever reason, away from the Business.
• Follow and ensure all Company Policies and Procedures are adhered to, including managing your team members to complete all required processes. This includes, but is not limited to, Absence and Sickness Reporting, Equality, Diversity and Inclusion, Probation, Investigation and Disciplinaries and Accidents in the workplace.
• Manage administration including in house health and safety, shift management, employee administration, email administration, and accurate reporting to line managers.
• Monitor the cash flow in and out of the premises ensuring all irregularities are reported and investigated.
• Set department and individual objectives/ targets to staff and ensure they are met.
• Proactivity and competency in learning and utilising company-wide software including tills, HR, time and attendance and cloud based storage systems.
• Ensure, at all times, that the business is achieving its licensing obligations and statutory compliance
• A responsible key-holder tasked with opening and closing the business ensuring all safety precautions are taken.
• Making sure the business is ready for service, directing and helping staff to get the establishment prepared for the day’s events and looking welcoming.
• Staff management, responsible for assisting in the employment as well as development of staff, both Management and Bar, providing training and support in order to expand their skill set and maximise performance in the workplace.
• Independently resolve any issues during a shift immediately and in the correct manner, including medical emergencies,