POSITION SUMMARY

The Senior Event Technology Specialist manages NAFSA’s Conference registration and exhibit infrastructure supporting virtual, in-person and hybrid events. In this role, they work closely with the Senior Director of Technology, the Event Technology Specialist, internal stakeholders, and vendors to ensure the event technology platforms remain current, evolve with the organization, and effectively support NAFSA’s events from small, stand-alone events to major conferences.

EDUCATION

• Bachelor’s degree in a related field or equivalent combination of education and experience

EXPERIENCE

• A minimum of four years successful experience working within project-based work structures, developing or leading programs or projects, and effectively managing tasks and timelines.
• Proven ability to use, teach, and troubleshoot a variety of software applications.
• Demonstrated experience in effectively supporting end users of web-based event applications, with a strong customer service orientation.
• Proven ability to conduct research into and resolve product and service-related issues
• Demonstrated experience managing multiple streams of work, prioritizing appropriately, and problem solving effectively in complex situations

OTHER KNOWLEDGE, SKILLS AND ABILITIES EX.

• The candidate is flexible, multi-task oriented, creative, and able to work in a fast-paced team environment as well as independently.
• Highly organized and detail-oriented, with ability to effectively prioritize and execute tasks
• Great work ethic and intellectual curiosity.
• Ability to deal tactfully with and elicit cooperation from a wide variety of stakeholders and vendors; Persuasive, encouraging, and diplomatic.
• Strong oral and written communication skills
• Willing and able to quickly learn and master a range of business applications
• Ability to master new systems quickly and to effectively research a wide range of issues when troubleshooting user issues
• Superb interpersonal skills with the ability to assist users of various skill levels and backgrounds on technical systems and procedures.
• Ability to present ideas with technical language in both a user-friendly and business-friendly manner
• Effective team collaborator with excellent oral and written communication skills; at ease leading meetings and trainings, listening, and problem solving
• Excellent ability to prioritize and execute tasks under pressure

EXPERIENCE

• Experience with nonprofit, education, or international education institutions
• Technology system evaluation and procurement

OTHER KNOWLEDGE, SKILLS AND ABILITIES

• Familiarity with CadmiumCD, Cvent, Zoom, Maritz or other association focused event technology solutions strongly preferred.