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Senior Executive-Back Office-Customer Service at EXL Talent Acquisition Team
Noida, Uttar Pradesh, India -
Full Time

Start Date

Immediate

Expiry Date

31 Jan, 26

Salary

0.0

Posted On

02 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Training, Coaching, Mentoring, Assessment, Feedback, Reporting, Communication, Stakeholder Management, Training Administration, Needs Analysis, Call Handling

Industry

Business Consulting and Services

Description
Train Client and EXL specific training curriculum; Coach and mentor trainees that are struggling towards improvement; Manage the training class from a EXL disciplinary expectation, absence, performance, misconduct etc.; compile and conduct assessments as required, assesses calls or transactions against quality criteria; give feedback and coaching; Some client interaction; Compile reports as required; Communicate and keep all relevant stakeholders in the loop of training progress and escalating relevant matters towards resolution; Training administration e.g. room co-ordination, transport, payroll etc.; Identify training needs and compile material and interventions to close the gaps; Take calls as required
Responsibilities
The role involves training clients and managing the training class, ensuring adherence to disciplinary expectations and performance standards. Additionally, it includes assessing trainees, providing feedback, and compiling reports on training progress.