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Senior Executive-Business Process & Service Excellence -Quality Excellence at EXL Talent Acquisition Team

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Transaction Monitoring, Quality Assurance, Reporting, Performance Analysis, Process Improvement, Service Level Agreements, Calibration, Training Huddles, Process Adherence, Black Belt Coordination

Industry

Business Consulting and Services

Description

Essential Functions: Conduct Transaction Monitoring as per guidelines defined in the QSD • Provide feedback to associates based on monitoring results • Prepare transaction monitoring reports and ensure timely and accurate reporting • Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level • Update Prompt with performance data to ensure timely and accurate reporting of SLAs • Participate in calibration exercises on a regular basis to ensure consistency in measurement. • Work closely with Trainer / SME and Operations team to conduct team huddles • Perform transaction processing as per defined policies and procedures • Co-ordinate all process improvement initiatives with process Black Belt.

Responsibilities

The role involves conducting transaction monitoring according to defined guidelines, providing feedback to associates based on results, and preparing accurate transaction monitoring reports. This position also requires ongoing analysis of quality performance to recommend improvements at both the associate and process levels.