Senior Executive - Call Center at Apollo Hospitals

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training, Call Auditing, Process Documentation, Employee Engagement, Analytical Skills, Interpersonal Skills, Verbal Communication, Written Communication, MS Word, MS Excel, MS Outlook, Customer Service, Knowledge Sharing, Training Needs Analysis, BPO Operations, Healthcare Training

Industry

Hospitals and Health Care

Description

Essential Duties and Responsibilities:  Train new hire trainees on process and bring them up to the expected benchmark before they hit the floor  Provide support on floor to On Job Training associates  Maintain the version control document for the respective up to date updated process and product.  Responsible for completing the training within the defined time frame  Conducting refresher training program based on the training need analysis shared by the Transactional Quality team  Facilitate knowledge sharing and capture within and across teams  Evaluation of training for the teams and generating training needs  Maintain and share timely reports to the stakeholders  Capable of auditing calls and taking actions accordingly  Conduct process knowledge tests and bridging the gaps with respect to the process  Should conduct employee engagement activities related to training Essential Skills:  Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers  Excellent computer proficiency (MS Office – Word, Excel and Outlook)  Should have strong analytical, interpersonalskills  Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Education & Experience:  Graduation mandatory  3+ years of experience in BPO industry, and at least 1 year of experience as a Trainer in healthcare Dear Candidate, We are delighted to introduce you to Apollo Hospitals, a leading healthcare provider in India. With a long-standing heritage spanning many decades, Apollo Hospitals has established itself as a trusted name in the healthcare field, consistently delivering exceptional care with compassion. Renowned for our state-of-the-art medical facilities, advanced technology, and a highly skilled and dedicated team of healthcare professionals, Apollo Hospitals is committed to providing quality care and ensuring patient satisfaction in everything we do. Our organization strives to offer comprehensive healthcare services across various specialties and disciplines. From primary care to specialized treatments, we provide a wide range of medical services to cater to the diverse needs of our patients. Our hospital is equipped with cutting-edge technology, modern infrastructure, and an experienced team of doctors, nurses, and support staff who collaborate to deliver the highest standards of healthcare. At Apollo Hospitals, we believe in fostering continuous learning and innovation. We prioritize research and development to remain at the forefront of medical advancements, enabling us to provide the latest treatments and therapies to our patients. We also emphasize preventive care and wellness programs, promoting a healthy lifestyle and helping individuals maintain optimal health. Furthermore, Apollo Hospitals holds a strong commitment to social responsibility. Through various initiatives, we strive to make quality healthcare accessible to all members of society, regardless of their socio-economic background. We actively participate in community health programs, awareness campaigns, and outreach activities to promote healthcare education and support underserved populations. As you join our team, we invite you to embody the values and culture of Apollo Hospitals. Our core principles include prioritizing patient-centric care, fostering teamwork, upholding integrity, and embracing compassion in all that we do. Together, we have the power to make a significant impact on the lives of our patients and contribute to the progress of healthcare in our community. We are excited about the opportunity to collaborate with you, harnessing your skills and expertise to deliver exceptional care and service to our patients. If you have any inquiries or would like to explore more about Apollo Hospitals, please don't hesitate to contact our team. Thank you for joining the Apollo Hospitals family. We are thrilled to begin this journey together, striving for excellence in healthcare. Sincerely, Team HR

Responsibilities

Responsible for training new hires and existing staff on call center processes to meet performance benchmarks. This includes conducting refresher training, auditing calls, and maintaining up-to-date process documentation.