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Senior Executive.Call Center.Aster Online - Br of Aster Pharmacies Group LL at Aster DM Healthcare

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

0.0

Posted On

26 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Query Resolution, Order Lifecycle Management, Refunds and Returns Processing, Stakeholder Coordination, Operational Excellence, Communication Skills, Attention to Detail, Problem-solving, Stakeholder Management, Order Management Systems

Industry

Hospitals and Health Care

Description

Key Responsibilities: Customer Query Resolution * Handle escalated customer queries related to online orders * Investigate issues and provide timely resolution * Take ownership of queries until closure Order Lifecycle Management * Track and manage order status across systems * Ensure smooth handling of orders from placement to delivery * Maintain visibility of order updates and delays Refunds and Returns * Process refund requests and validations * Handle returns and reverse logistics * Ensure adherence to timelines and policies Stakeholder Coordination * Work with internal teams such as Category, Finance, and Operations * Coordinate with external partners including delivery providers and vendors * Ensure faster resolution through effective collaboration Operational Excellence * Monitor resolution timelines and closure rates * Maintain high accuracy and attention to detail * Identify recurring issues and suggest improvements Customer Experience * Ensure clear and professional communication * Minimize escalations and complaints * Support high-volume operations efficiently Eligibility Criteria: * 1 to 2 years of experience in e-commerce or customer operations * Strong performance track record * Familiarity with order management systems is preferred Preferred Skills: * Strong communication skills * Attention to detail * Problem-solving ability * Ability to manage high query volumes * Good coordination and stakeholder management skills

Responsibilities

The role provides Level 2 support for online order queries, focusing on resolving escalations and managing the order lifecycle. It involves coordinating between customers, internal teams, and external partners to ensure a seamless experience.