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Senior Executive-Customer Care Voice-Inbound at EXL Talent Acquisition Team

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Coaching, Training, Call Handling, Monitoring, Communication, Team Coordination, Leadership, Project Participation, Soft Skills

Industry

Business Consulting and Services

Description

CARE Specialist: The primary role of the job is to advocate world-class customer experience to front-liners and support members of the account. The job focuses on coaching and training customer experience soft skills essential in enabling our front-liners connect better with customers and demonstrate overall excellent call handling. The job also focuses on aligning and coordinating with support members and leadership, and on assisting the CE AM in training our support members to champion customer experience to everyone in the account through monitoring and coaching, as well as active participation in CE projects.

Responsibilities

The primary role is to advocate for a world-class customer experience and support front-liners. This includes coaching and training essential soft skills and assisting in training support members.